Hotel Madera - A Kimpton Hotel

Clean, spacious rooms and fantastic bathroom! We stayed in a double queen room (no balcony needed in Feb) and the room was lovely. There was a little sitting area with a couch and desk that made it feel very roomy for our family of 3. The bathroom was gigantic, shower was amazing and I loved having a large vanity for all our stuff. The staff were all lovely, especially Karen, and every time we needed something we were met with friendliness. (I did have to ask for more blankets because their comforters were more like sheets.) They were having a special - get your third night free, which made the stay very affordable. Location is great. I personally would have preferred the option for a free coffee instead of a free happy hour drink but no other complaints. Would highly recommend and be happy to stay there again! (We didn't pay for parking because it seemed $$ and just parked on the street without a problem.)

It is not often I leave a hotel pleasantly surprised, especially at this price point. The rooms at Hotel Madera were spacious and comfortable. The bed and linens felt luxurious. The bathroom was well done, WiFi was seamless. The whole experience felt absolutely thoughtful, and the next time I have a reason to stay near DuPont Circle I will absolutely be staying here again. I couldn't be more pleased.

We were genuinely looking forward to our stay at this hotel, but unfortunately our experience with management left us disappointed before we even arrived. Due to circumstances completely outside of our control, we needed to move our one-night stay up by a single day. There were rooms available, and we were willing to pay any difference in rate—yet management was unwilling or unable to make even this simple adjustment. We felt our request was both reasonable and common in the hospitality industry, where flexibility and empathy often define the guest experience. Instead, we were met with rigid policies and no willingness to work with us, even after explaining our situation clearly and respectfully. While the property itself may be lovely, this lack of understanding and customer care is something we can’t overlook. Based on our experience, we would be hard-pressed to recommend this hotel to others, especially our friends who value responsiveness and compassion from the places they choose to stay.

The rooms are absolutely gorgeous! One of the nicest hotel rooms I have ever stayed at. The service is good and the location is great. I am surprised that it was the price. It was because it was very reasonable on hotels.com in comparison to other hotels nearby. I definitely made the right choice with this hotel and would absolutely stay here again.

A wonderful experience. The staff are exceptional, always helpful and friendly. The restaurant and bar is a great place to relax after a long day of sightseeing. We’ve stayed there twice and each time was extremely enjoyable.