Bisila Palace Hotel

very close to airport

I recently booked at the Bisila Palace Hotel for two of my directors, including bedrooms and meeting rooms, to host an important event. From the very beginning to the end, everything was absolutely perfect. Despite several last minute changes, including multiple adjustments to the number of attendees and one meeting cancellation, Sabrina was understanding, flexible, and highly professional. She and her team remained attentive and genuinely committed to ensuring our meetings were a success. The meeting facilities were extremely well prepared with great attention to detail. They were comfortable, modern with nice refreshments. The overall organisation was excellent, and every request was handled promptly and always with a smile. Sabrina, Carmen and Evangelina were truly exceptional, warm, responsive, and proactive. A special mention goes to the IT support, Mr Miguel, who ensured that the internet connection and all devices worked seamlessly throughout the event. Everyone involved was very impressed, and we will definitely return for future meetings. I highly recommend this hotel. I would also like to highlight that the team speaks fluent Spanish as well as English, French, and Portuguese. Sabrina truly went above and beyond expectations.

The hotel is located near the airport and away from the city center, but it's an easy 1,000-CHF taxi ride away. The rooms are impeccably clean and well-equipped. They even have bathtubs in the rooms. The pool is large and the water is clean. The front desk staff are also very friendly. The breakfast is excellent and has a wide variety of options. Hotels in Malabo are generally on the expensive side. While it's by no means cheap, I recommend it if you're staying in Malabo.

Unexpected visit when our plane was canceled. Met the General Manager and he is a great guy. Uniformly the staff goes out of their way to make you feel welcome. It starts at the top and he’s leading the way with his team. Super convenient to the airport. Great pool. Clean rooms and excellent service in the restaurant.

I stayed there for a week. The problems with mold and damp described in older reviews have been resolved; there was no musty smell anywhere, and the air in the room was always very good, even when the air conditioning was off. The bed is comfortable, everything is spotlessly clean, and there's thorough daily room service. However, the furniture is a bit worn. The staff is professionally friendly, but I personally felt they lacked a bit of warmth. The pool is spotlessly clean, and the staff at the pool and pool bar were very friendly and approachable.

Excellent hotel. One of the best I've ever stayed in. Ideal for group stays (study trips, business trips, etc.)