Wyndham Sea Pearl Resort Phuket

My one-night stay at this hotel was the worst experience I've ever had. First, check-out is at 11 PM, so you have to get up early to wait for a shuttle to the lobby. The room's Wi-Fi was practically nonexistent, and even when it did connect, it frequently dropped, making it unusable. This severely impacted my remote work. When I complained to the staff, they told me to come to the lobby to use the Wi-Fi and work. No one apologized for anything; the service was absolutely terrible. As for the location, the hotel is situated on a hill, and there's no pedestrian walkway outside, only busy traffic. So, unless you rent a motorbike or use the shuttle, you're forced to pay exorbitant taxi fares. The hotel is 4 kilometers from the beach, making daily transportation extremely inconvenient. In conclusion, this is not a hotel I would recommend, and I will never return.

Wyndham Sea Pearl Resort has the best room possible with good service, hope to visit them next time again asap🙌🏻

Came to Wyndham Sea Pearl Resort in Phuket for business based on its good reviews — what a disappointment. The WiFi in my room didn’t work. Staff promised a technician twice; no one ever came. After an hour I was told the WiFi doesn’t work in that area at all. They moved me to two other rooms claiming the WiFi worked there — it didn’t, in either. I ended up missing an important business meeting because of all this. Cannot recommend for anyone traveling for work.

A fantastic resort hotel. It's a pity we encountered the rainy season this time, but we were satisfied with the accommodation. The restaurant's service and food quality are highly recommended. We would definitely come again.

After arriving from the airport, I forgot to adjust my watch, so I ended up checking out two hours late. They asked me to pay more than the cost of an extra night's stay, which I didn't think was reasonable, so I refused. Unfortunately, it turned into an unpleasant situation. Because of this experience, I can't recommend this place.

Absolutely rubbish. I have no idea who rated them 5 star. Room facilities do not work properly, unclean and outdated. Big mistake booking this place. Currently sat in reception waiting for someone to address the issues raised since arriving. The only time they’re interested in engaging with you is when trying to sell club Wyndham membership for £20k over 10 year payment plan, which they try to entice you with by offering free excursion. Take the free excursion and don’t ruin your finances signing up to such a waste of money ever.

The location in Patong, high in the mountains, is a beautiful and very quiet spot.

My partner and I are staying in Deluxe Suite with private pool for a week. Just arrived last night so far so good.The receptionist welcomed us with orchid bracelet and a cool cleansing wipes it’s refreshing after our long hours of travelling to get here. Staff were all attentive. Happy with the room clean towels clean rooms everything is good. After we put away our stuff in the hotel room we have decided to go to Alfa restaurant just across the building to our room as it was pouring rain. Toon gave us a warm welcoming greeting with a delightful smile. Very friendly and knowledgeable about the menu he recommended us the dish Gaeng Kien Waan (green curry beef)said the chef used wagyu short, it’s so delicious. 👌🏽Staff were friendly and looked like a good working environment to everyone has smile on their faces even it’s the end of their shift. Praew is lovely and so as Gun great customer service received from all they are acommodating. We’ll be back here during our stay for sure! Mango sticky rice is the best. The reason why we went to Thailand! Update: 2nd and 3rd day got food poisoning from their breakfast buffet. Location of this hotel is a bit far from the city about 25-30minutes by taxi or tuktuk and if you book tuktuk or taxi from Jungceylon(the city) to hotel it’s 400baht about Aud16 there is free shuttle that goes to the city every hour from the hotel and from Jungceylon though but if no one goes to the city they won’t come from city to hotel to pick you up. Happened to us waiting for almost an hour for shuttle to come we sent text message from whatsapp that’s the only time they came to pick us up. So we just relied on tuktuk or taxi. Resto experienced Alfa Fire n Grill for the 2nd time we went we’re the only customer there ordered the same dish we were there the first night we arrived(review on top🔝) green curry taste like disinfectant this time, mango smoothie taste sour, tom yum is just not right. Trying to eat the food we ordered partner saw a rat walking inside the resto and notified staff. We didn’t continue eating our food after that and left. As a sorry they sent us a fruit platter in our room but of course we didn’t eat that. 5th and last day we were at this hotel partner got food poisoning from again their breakfast buffet. When we checked out I asked the receptionist to bring the stuff I forgot from the room(the whole bananas and unopened pistachio nuts in a paper bag while waiting for our taxi for our dental appointment receptionist came and asked my partner again if they’re still gonna bring the stuff we forgot and he said just leave it. I leave tips every single day to housekeeping and food for them If the customer request to bring the stuff they forgot just bring over those were supposed to be for someone else. I forgot brand new straw bag and hat there that the Club gave us too and a brand new charging cable. But no one told us. Partner booked this hotel months before we come originally from his points from Wyndham Club “timeshare”when he realised the room is not premium and they’re giving us basic room with dirty mouldy jacuzzi he called and asked for an upgrade call centre agent said they will try so he waited they notified him there’s no available room he looked at Booking.com there’s heaps of rooms available for this Deluxe Suite so he called again and asked, upset cancelled this booking and lost those points. He just booked through Booking.com and paid $1500+ the reason why he still booked here is because he already submitted our travel arrival card where we are staying in Thailand. When we checked out from this hotel partner sent an email to management asking about why booking.com has a lot of available Deluxe rooms and Wyndham is saying there’s none when he called Management did not respond up to this day🤷🏽‍♀️. This is why you lose lots of customers. Still a pretty shit setting even you’re saying a new management takes over.