Holiday Inn Express Tegucigalpa by IHG

Never in my life have I booked directly through a hotel's OFFICIAL app only to be told upon arrival that the reservation didn't exist and that they couldn't do anything because "it was an app problem." The app belongs to IHG, so it's quite illogical to completely wash their hands of the issue. To top it all off, they told me to call Customer Service. There, they said they could call the InterContinental "to see if they would do me the favor" of accommodating me that night, but at approximately double the price of my original reservation. They're doing me a favor that I'm already paying for—unbelievable. So, in addition to not resolving an error in their own system, the alternative was for me to pay more because of the problem. They also told me they would give me an answer the next day. And what am I supposed to do in the meantime? I'm not exactly going to sleep under a bridge. It's pointless to have status within IHG if, when you really need assistance, no one takes responsibility or offers a reasonable and immediate solution. Terrible experience and zero ability to resolve a problem generated within their own system.

Excellent facilities, comfortable and always clean rooms, and very friendly staff

Specialty coffee farm 🙏💪🙏