Midnight Hotel, Autograph Collection
Visitors praise the hotel's great location and excellent facilities, with some highlighting the complimentary mini bar and delicious restaurant food. However, common complaints include rude staff who may not honor benefits, and a sauna described as disgusting with a nasty stench. Some also found the rooms dark and not reflective of a four-star experience, and noted potential delays with breakfast leading to cold food.
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The sauna is disgusting!! You are hit with a nasty stench from the sauna as soon as you walk into the pool area. The wood needs to be changed out and deep cleaned.
Ambassador Member: Staff very rude, wouldn’t honor benefits on property because I didn’t accompany my husband to breakfast at 7am for his early meetings, staff confirmed status but refused. GM of property should review this situation
Great location and excellent facilities
So Cosy
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