B-aparthotel Ambiorix

The hotel was filthy (numerous stains on the carpet and bathroom tiles, broken parquet flooring in the kitchenette, stained walls, we found potato chips on the floor, dirty windows) and outdated (curtains too small and not blackout, a bent or broken lamp, faulty electrical outlets, damaged furniture). The bedding was deplorable, too soft and only 140cm wide; we booked for four, but the sofa bed had a single duvet. It was stiflingly hot, and the air conditioning didn't work; we had to open the windows to lower the temperature, along with the street noise. The windows were difficult to open. There was no staff, so if you had a problem, you were on your own. There was a parking issue: no parking card was provided at check-in. Avoid at all costs!!! Due to a technical problem at a new hotel in the same chain, we were offered this hotel at the same price with an upgrade, but we didn't receive any upgrade, and the hotel was nothing like the one we had originally chosen.

The hotel was filthy (numerous stains on the carpet and bathroom tiles, broken parquet flooring in the kitchenette, stained walls, we found potato chips on the floor, dirty windows) and outdated (curtains too small and not blackout, a bent or broken lamp, faulty electrical outlets, damaged furniture). The bedding was deplorable, too soft and only 140cm wide; we booked for four, but the sofa bed had a single duvet. It was stiflingly hot, and the air conditioning didn't work; we had to open the windows to lower the temperature, along with the street noise. The windows were difficult to open. There was no staff, so if you had a problem, you were on your own. There was a parking issue: no parking card was provided at check-in. Avoid at all costs!!! Due to a technical problem at a new hotel in the same chain, we were offered this hotel at the same price with an upgrade, but we didn't receive any upgrade, and the hotel was nothing like the one we had originally chosen.

Nice in the center with good parking under the hotel, but please book in advance

Nice in the center with good parking under the hotel, but please book in advance

There are not staff during weekend. I couldn't sleep because there was a group of people shouting in the common area at night like if they were at their home. No staff to order them to stop bothering people. They don't clean the room if you don't stay for five days or more.

There are not staff during weekend. I couldn't sleep because there was a group of people shouting in the common area at night like if they were at their home. No staff to order them to stop bothering people. They don't clean the room if you don't stay for five days or more.

Update: more than 24 hours into our stay and the property still hasn't provided basic amenities. I haven't received a single callback, even though the last phone agent escalated this to an "emergency". And it seems minor comparatively, but the laundry machines don't work either. Absolute dump. Arrived to find the room lacking basic amenities. Called the service desk and was promised a callback in 5-10 minutes. None ever came. Called back about an hour later and was hung up on. Called back and was hung up on again. Seems they don't care about providing basic amenities. Absolutely avoid.

Update: more than 24 hours into our stay and the property still hasn't provided basic amenities. I haven't received a single callback, even though the last phone agent escalated this to an "emergency". And it seems minor comparatively, but the laundry machines don't work either. Absolute dump. Arrived to find the room lacking basic amenities. Called the service desk and was promised a callback in 5-10 minutes. None ever came. Called back about an hour later and was hung up on. Called back and was hung up on again. Seems they don't care about providing basic amenities. Absolutely avoid.