Grand Hôtel TIMES - Laval / Centropolis

Prepare to spend money even if your work is paying for your stay.

It's a great place to resto

Kenni, our reliable guy, always polite, patient and kind 😇

We rented a 2 room suite at over 400$. After driving for 9 hours, I really needed to relax. I called for room service, no room service. I had to go downstairs to get an 8oz of very cheap white wine at 25$ with the tip, served by a woman wearing a hijab!!!! And they call it a pure Quebecois hotel...lol...The light in the room was garbage. Decor is nice though but when you want to apply make up or see something well, forget it.Anyway, what a waste of money. I learn that believing the negative reviews is the reality.

Easy stay with parking included

Completely unacceptable experience!!! I arrived around 2 or 3 a.m. with my children, who were already very tired. What should have been a simple arrival turned into a completely unacceptable situation that lasted almost two hours. We were moved to a different room three times, and all three rooms were dirty and in a disgusting state upon our arrival. The worst moment was when we used our key card to enter a room… that was already occupied!!!! A guest was there and was completely terrified. At 3 a.m., this type of mistake is extremely serious and dangerous. After two hours of chaotic management, with exhausted children, we finally left the hotel without even staying there. As if that weren't enough: • It was difficult to obtain a refund, despite the fact that we never used the room. • I was stuck in the elevator, which wouldn't go up or down. • My card was fraudulently charged as a result of this transaction. I filed an official complaint, and all I received was a simple refund, which is the bare minimum since we didn't even stay there. For a hotel of this price and supposed level of luxury, this kind of treatment is completely unacceptable. I strongly advise against staying at this establishment.

Upon our arrival I realized our room was too small so I decided to pay extra to upgrade to a suite to accommodate my 2 year old son and pregnant wife. Once we moved to the suite we realized our feet were wet and it was coming from the shower but we hadn't showered so I asked management when the last time the room was rented they advised it was 4 days prior to us being there, frustrating seeing as how we paid extra to get the upgrade there was a obvious leak and needed repair we had a long road trip from Toronto so my family just wanted to relax at this point without maintenance people going in and out trying to resolve the leak. So once again we moved rooms to a lower floor with less amenities but for the same upgraded cost, once in our room we decided we wanted to go swimming to relax and unwind so I went to adjust the heat and the thermostat was broken. At this point I was more than frustrated so I approached front desk and they advised me they can control heat from desk and to call down to do so. I am ashamed of how they handled my situation Audrey St-germain supervisor laughed at my family's struggles when I requested she allow a refund to approved so my family could move to another hotel. I am disgusted on how this situation was handled. My family hadn't been there longer than a hour and they charged me 800. Hotel times should be ashamed, Audrey St-Germain is a terrible supervisor and uses her supervisor status not to help guests, its disgusting the way she smirked when I asked for a refund its like she knew I was trapped to her decision. Stay away from this hotel go somewhere else trust me!