Hyatt Place Minneapolis/Downtown

I booked this hotel through my university's travel system specifically because it listed a pool as an amenity. Upon arrival, I was informed the pool has been permanently closed - no prior notice, no update on the listing. A frustrating start. It went downhill from there. The room lacked basic amenities that are standard at any hotel of this category - no robe, no slippers, no toothbrush, toothpaste, or razor. On my first full day, I left for a conference at 8 am and returned around 6-7 pm. I had explicitly requested housekeeping before leaving. My room was not cleaned. By the time I got back, no staff were available to address it. The second day was no better. I again requested housekeeping in the morning and returned three hours later to find the room still uncleaned, only for someone to show up to clean it while I was actually in the room. To top it off, the front desk gave me incorrect breakfast hours. I was told 7-10 am, with no mention that weekday hours end at 9am. On my last morning I went down at 9:15 only to find breakfast was over. Nobody warned me. Finally, when I called to request an itemized invoice for business reimbursement, staff had no idea how to help and redirected me multiple times without resolution. Really disappointed with Hyatt.

Pool and hot tub are permanently closed. Very disappointed.

Only thing good about this place is it location and there is still plenty of cheaper options around. First off they no longer have a pool still advertising as if they do still. Absolutely no AC in the lobby might as well be outside. Shower doors are a safety hazard cut my finger and bleed everywhere. The pillows are made of rocks and the blanket is like a thin slice of cheese. You need to get really high you want to sleep semi comfortably. All around not great won’t be coming back to this hotel.

Decent enough non-luxury downtown hotel. You know what to expect from those. However, housekeeping knocked our toothbrushes onto the floor under the sink, didn’t notice, and the front desk couldn’t even be bothered to walk a replacement fifty feet to our room — not impressed and wouldn’t stay here again.

Massively overcharged! $431 + $30 parking for ONE NIGHT in a regular room on a bill advertised as $105 and quoted $175 on check-in. Don't stay here unless you want to be robbed by the company.

Very disappointing experience at Hyatt Minneapolis Downtown. After travelling and arriving late following a delayed flight, we expected a straightforward check-in at a hotel advertised as operating 24 hours. Instead, the street-level lobby felt unsafe, with people appearing to use drugs in the lobby. When we reached reception, we were told we had interrupted the staff member’s pack-down process and could not check in for another 30 minutes while the desk was reset. The staff member, Anthony, was rude, condescending and disrespectful throughout the interaction, which only made an already stressful arrival worse. We had also booked this hotel partly because it advertised an indoor pool, only to find out on arrival that the pool was no longer operational. We booked more than a month in advance and received no communication that this key facility was unavailable. The hotel later agreed to credit one night to resolve the issue. We relied on that commitment and checked out believing it would be honoured. After checkout, the hotel claimed the credit had been processed, but no refund was received and no one has followed through. Expedia confirmed the hotel will not be crediting any night stay. We have now had to commence a chargeback. The hotel manager, Marco Torres, has not responded to follow-up emails seeking to resolve this properly. I will now be escalating this directly to Hyatt, as this property and its handling of a legitimate complaint are a huge disservice to the Hyatt brand. We stayed at many hotels throughout our trip and this was easily the poorest experience. I would not recommend this property to anyone, at any price point.

Clean rooms, helpful staff, and a convenient location downtown. You can get a digital key card on your phone and connect to the TVs using chrome cast. On-site paid parking.

POOL AND HOT TUB PERMANENTLY CLOSED

Trying to even get into the place from the attached ramp was an adventure I neither anticipated nor wanted. Then the AC didn't work in our room and it was 80 degrees. There was no one at the front desk, so we ended up leaving at 3 am.

Room was very clean with a great view! Only thing I can say that can be a con was the parking garage is not very large truck friendly.

The only negative was hearing sirens occasionally. But downtown in any city that's fairly expected.

This is a fantastic hotel! It was incredibly comfortable, nicely furnished, and immaculately clean. The commons area for breakfast and dining is large and a pleasant place to eat. The breakfast every morning was great; well prepared, good variety, and delicious. The staff was professional and helpful. The most heartening part was that the staff found and shipped to me my daughter's beloved bag that she had forgotten behind. After many tears shed by my daughter, I was happy to tell her that hotel found and was returning her bag. I will definitely visit there again.