Hotel

This clean, quiet hotel near JFK airport was a reasonably priced refuge for us when storms cancelled our flight. We ended up stranded in the area for 2 nights and I'm so glad we stayed here. The room was a little small, but it was at the quiet end of a hall and had everything we needed. The location, right next to the Air Train, the E and other stations was perfect. We were easily able to get into Manhattan for a rainy walk. The breakfast here is AMAZING. Scrambled eggs, crispy bacon, biscuits... I ate more breakfast food here than I've ever had anywhere else. They maintain it well, and the lack of orange juice wasn't even missed thanks to the cranberry juice. The breakfast area was also comfortable enough to lounge in for an hour of so, since the rain made getting out to explore inconvenience. Honestly, the best hotel stay I've ever had at this price point. Many thanks to the people running this location.

Bed was lovely

Exceptional customer service, communicates with customers very well will be staying again with my family.

Flight got canceled and got this place - called and let them know we were on the way with 2 little kids after waiting for our luggage for hours - they said yes, we ubered all the way here only for them to tell us that they gave our room away. Was not even sorry about it!

The hotel offers good value for money. Our room was clean and the breakfast was good. It is located close to the JFK airtrain station. The hotel staff, both the night and the day shift receptionists were really kind and accomodaing.

This is an awesome place. I missed my flight and found this very convenient location very close to the Jamaica air train station. It’s probably 5 mins walk from the station. However, I wouldn’t recommend to walk at night from the station, it was a bit scary due to people using drugs and doing other things on the street. The hotel is very good and has breakfast included. People are very nice.

Clean room, clean sheets, no smells

This was one of the worst hotel experiences I’ve ever had. The first room they assigned me looked like it had never been cleaned after the previous guest left — it honestly felt like someone was still living there. I went back to the front desk and the second room they gave me was also dirty and unacceptable. The hotel was also extremely noisy. Since they couldn’t provide a quieter room with two beds, I made what I believe was a completely reasonable request: I asked for two separate rooms on the quieter side of the hotel instead. They acted like this was too much to ask, even after all the problems we had already experienced. After wasting so much time, I finally asked a front desk employee to personally come upstairs with me to inspect rooms because clearly nobody was checking them before assigning them to guests. They explained they didn’t have available rooms with two beds, which made the entire situation even more frustrating. To make matters worse, I requested a refund because the experience was completely unacceptable, and they refused. The manager never once spoke to me directly. I was told the manager would call me back, but nobody ever called. Later, I found out the hotel told IHG that the manager had already spoken with me, which was completely false. This hotel is dirty, noisy, disorganized, and dishonest. Management avoids accountability and clearly does not care about guests once they have your money. Do not trust this hotel. I strongly recommend staying somewhere else.

First off when you call front desk from your room they never answer. Secondly the Pillows smells so BADDDDD. I WILL NOT BE RETURNING BACK TO THIS HOTEL I FOUND A NEWER HOTEL ABOUT 5 MIN AWAY DRIVING IT’S BEAUTIFUL LUXURY & CLEAN LA QUINTA INN & SUITES BY WYNDHAM QUEENS NYC/JFK PRICES IS BETTER IS NEWLY OPENED 4 MONTHS NOW I TOOK A TOUR YESTERDAY AND I’LL BE STAYING THERE FROM NOW ON.