DysArt Boutique Hotel

A fantastic hotel with very friendly and helpful staff. Highly recommended for anyone visiting Cape Town. Centrally located and easy access to all parts of the city.

A good choice for staying in Cape Town. Convenient for taking an Uber. It offers a secure garage, which is a great advantage.

We chose this hotel primarily for its location. But the rooms are beautiful and well-decorated. The proximity to the waterfront by Uber is so convenient. The breakfast is plentiful and enjoyable. The staff is very friendly and helpful. We particularly appreciated Domingo, who speaks French. All the staff are attentive and ready to assist you with your travels.

This hotel is ideally located in Cape Town, with quick access to various tourist attractions. All the staff are very friendly and attentive to guests! We particularly appreciated the warm welcome from Domingo, who speaks French, and with whom we were able to chat! I highly recommend this place.

I rarely leave negative reviews, but I feel other travellers deserve to know what to expect. We booked the Dysart Hotel expecting a luxury experience and paid approximately £1,600 for our stay. Unfortunately, the reality was completely different. Within a very short period of arriving, we identified numerous issues throughout the property and our room, including: * Bathroom doors that would not close properly. * Broken lights and lamps. * A bathroom design that offered virtually no toilet privacy due to being overlooked. * No hot water. * Televisions that did not work. * Poor-quality breakfast that fell well below expectations for a hotel of this standard. * Chipped and broken crockery being used for guests. * Milk being served in a plastic bottle, which simply added to the feeling that attention to detail was lacking throughout. The number of defects and maintenance issues meant we completely lost confidence in the hotel. We made the difficult decision to leave after just one night. Nobody abandons an expensive holiday accommodation unless something is seriously wrong. We raised all of these concerns with the hotel manager while we were there. The issues were acknowledged, yet no meaningful attempt was made to rectify them or recover our experience. That was disappointing enough. What has happened since has been even worse. After returning home, I wrote a detailed, polite complaint to the hotel, giving both the manager and owner every opportunity to respond before leaving a public review. They have simply ignored me. No acknowledgement, no apology, and no response whatsoever. That level of customer service is unacceptable. To make matters worse, whilst we were staying there I found the same room, dates and occupancy advertised for approximately £1,277 on Booking.com—around £323 less than we had paid. I have photographs and videos documenting the issues we encountered, so this review is based entirely on our genuine experience, unfortunately unable to upload the videos so have had to take screen shots of the footage. I can’t show the flashing lights in the room as it’s only evident on a video, though happy to share if anyone wants to reach out directly. Luxury hotels are judged not only on their facilities but also on how they respond when things go wrong. Sadly, the Dysart Hotel failed on both counts. I cannot recommend this hotel and would strongly encourage prospective guests to consider alternative accommodation where both the quality of the stay and the customer service are taken seriously.

The hotel is in a very quiet location and within walking distance of the stadium and the port area. Uber is also available for 35 ZAR. The owner, a fellow German, provides great insider information, and the reception staff are incredibly friendly. The air conditioning works well in winter, as it was only about 10 degrees Celsius, so it was very welcome. Breakfast can be ordered as needed, which I found perfectly acceptable since I was staying alone – better than having to throw something away.

A very nice room; the entire hotel is tastefully decorated. The owner is friendly and helpful, offering excellent recommendations.