Ingenia Holidays Sydney Hills
Visitors frequently praise the friendly staff and convenient location, with some enjoying the pool. However, common complaints include dirty and outdated facilities, particularly the sanitary blocks and rooms, and issues with tent sites lacking grass and offering poor views. Some reviewers also noted problems with amenities like wifi and BBQs.
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Awesome staff and great place
The tent spots were not very nice. There was very little grass, which makes the site very dirty/muddy. All the tent sites looked directly onto a shed and rubbish bins, which took away from the overall experience. I was expecting a more natural setting with trees and a relaxed, outdoorsy feel, especially since the photos looked amazing. Unfortunately, it seems those images mainly reflect the campervan areas, not the tent sites. The pool was freezing cold even for a very hot day. The tent camping area could definitely be improved.
Staff were helpful and friendly. Lots of warm blankets which was nice on cold nights. Old fashioned bungalow - nothing fancy but does the job. Non-existent wifi or tv connection to Netflix etc.
Great little caravan park. Easy to get to and perfect for a place to stay with the kids
If I could give zero stars for service I would and I was only a visitor for a few hours ! There was someone taking drugs via syringe in the communal kitchen, we took photos and the repetition said he was a diabetic and it’s medical. Absolute BS and she refused to do anything about it and was rude. We had 5 kids with us!! Not to mention they put chemicals in the pool and didn’t circulate it properly and check PH level before kids got it. One of the children had a severe allergic reaction, they did not care. Rooms are tiny as.
Excellent customer service A++, and great location. Would highly recommend to all
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Останнє оновлення: 1 листопад 2026