Sofitel Xi'an on Renmin Square

The hotel is excellent, and the service and food are excellent as well.

55 square meter superior king room, excellent location, shares entrance with the ultra-luxury Sofitel Legend. Excellent lobby restaurants: Kyo Japanese, Chinese, and fusion. Continental and local breakfasts are available.

Spent 3 nights here last month. Very good value. Clean and well managed. Staffs at front desk speak proficient English. Breakfast is good enough for me.

Like almost all Sofitels, it's a 5-star standard with a very large lobby, etc. The staff is very helpful and attentive; some even speak good English! There's a very wide selection at breakfast. The restaurants are great, no surprises. The stay was very pleasant.

From the moment our Didi pulled up, staff were checking we'd booked at the right Sofitel - a nice touch showing they care about getting guests to the correct location. We booked two rooms during an Accor special - a junior suite with club access for my wife and me, and a luxury suite for our daughter. As Platinum Accor Plus members, our status was recognised before our arrival, and the hotel proactively emailed asking about our room view preferences. They also kindly upgraded our daughter's room to the Club floor, and we received lovely fruit platters upon arrival. Service Excellence Check-in staff were wonderful and patient when we had a minor issue with our Australian debit card for the deposit (it worked fine throughout the rest of China and at checkout, so likely just a technical glitch). We have to give special mention to Andy, the concierge - he's everything other reviewers say and more. He enthusiastically showed us how everything worked in our rooms and even added himself to our WeChat so he could send directions to places to sightsee (and the hotel's location) using WeChat maps. Outstanding service! The Club lounge staff were equally impressive - super friendly and welcoming. The lounge offered different dinner dishes each evening, and I particularly enjoyed the house white wine. Rooms Our junior suite had quirky, eclectic character - a mix of art deco and classic Chinese and Western elegance. It was spacious with comfortable beds and quality linens. The bathroom was excellent - good hot water, reliable plumbing, and effective blackout blinds. The only negatives were a tiny wardrobe with a broken sliding door. Our daughter's suite was even more impressive - much larger and more modern with a huge walk-in wardrobe. Temperature Note Both rooms were extremely warm (30°C+) due to central heating that can't be individually controlled. Andy helpfully explained to turn off the AC unit completely and open the windows. Even with minus 5°C outside temperatures, rooms settled comfortably around 20°C. We chose city view rooms, so there was some traffic noise with windows open - garden view would likely be quieter. Facilities The breakfast buffet was excellent with plenty of Asian options and Western choices to keep everyone happy. The hotel has saunas that are free to use, but require booking. Unfortunately, the women's sauna wasn't pre-heated for my wife's appointment, which was disappointing. The men's sauna in the change rooms worked well enough. Location Great location - easy Didi pickups/drop-offs via WeChat, and only a 15-minute walk to the city wall where we had a fantastic time hiring bikes and riding around the top. Overall This hotel has real character with its eclectic rooms, which we really enjoyed. If you're looking for a more luxurious, boutique experience, Xi'an also has the Sofitel Legend People's Grand Hotel, but we appreciated the personality and warmth of this property. Every staff member we encountered - from Andy and the club lounge team, to the lady in the heavy overcoat who opens the doors - all genuinely went out of their way to smile and make us feel welcome and ensure we had a good time in Xian. We would definitely return if we're ever back in Xi'an.

Nice hotel, TERRIBLE breakfast. Think of the Westerners. I only had one piece of toast that took three hours to toast. I left with an empty stomach.

Never allow hotel staff to change your pre-booked room under the pretext of an “upgrade.” In many cases, this simply means your original room has been sold to someone else, and you’re being pushed into a substandard alternative. I had reserved a "Luxury King Room with City View", but was instead placed in a so-called “upgraded suite.” I could have refused, but given the late hour, cold weather, and my busy schedule, I reluctantly accepted. The suite was larger, but that was its only merit. It was run-down, had no view, and was marred by stains throughout. The bathroom design was both impractical and unsafe—glass panels and awkwardly placed doors made it nearly impossible to use without bumping your head or knees. On the positive side, breakfast was excellent and the staff were attentive, deserving five stars. Sadly, the poor room experience overshadowed these positives.

Pros: - rooms are spacious and comfortable - we had 2 adjoining rooms, and it comes with a washing machine which was very useful. - breakfast buffet is excellent - staff are professional, friendly and helpful. - Big thanks to Sophia Liu on the front desk who spoke great English and was very kind and helpful, she provided excellent service. - location is fine, about 25 mins walk to Muslim quarter Cons: - hotel is a little dated - not all staff speak English which is understandable, and google translate is useful in those situations

It was very nice and there was lots of things to do

We had a very comfortable stay at this hotel, it was quiet, clean and well maintained. The staff were very kind and attentive, especially the concierge, Leo, Will who were always available for all our requests. I hope you continue to provide excellent service! I highly recommend this place. Xi'an is a very special destination that allows people to connect with Chinese history and traditions. It was a relaxing and rewarding experience.

Recommended. The hotel environment is elegant, the overall cleanliness and service attitude is service. Warm and thoughtful, meticulous, from the front desk to the house cleaning. Everyone is smiling every time they meet, and every staff member of the concierge is attentive and thoughtful, enthusiastically helping to send anything needed, and the house helps to send anything needed, every time they face it with a smile, careful and thoughtful. And the location of the hotel is also very good. Also,The hotel is a non-smoking hotel.

Stayed here for several nights in December. The hotel is fine, but tired. It could really use an update and more attention paid to amenities like putting better coffee in the rooms. Shout out to Andy in Conciege who is very enthusiastic about helping with things like directions and general information. That he has very good English was helpful and appreciated. The location was good, not too far from the subway and some good eating options around.