Carmel Forest Spa Resort by Isrotel Exclusive Collection

Very high quality in everything.

Excellent service from all sides Kind and helpful staff Excellent food

Number 1 hotel in terms of food, service, spa, in short, everything.

Sometimes service is measured at the most sensitive moments, and at this hotel they apparently forgot that. Just yesterday, due to the difficult security situation, the alarms and the missiles from Iran, I was forced to cancel my reservation with them. A logical and necessary decision on a tense day. This morning, as soon as the situation calmed down a bit, I called them in order to renew the reservation. I wanted to be polite, keep the plans and coordinate for exactly the same days of the week - just one week ahead. In total, a delay of a few days due to force majeure and war. Would you have expected a little understanding? Maybe a kind word about my choosing to return to them immediately? Instead, I was met with complete indifference. The service representative informed me that the price had jumped by about 200 shekels. When I tried to explain to her that I had only canceled yesterday because of the missiles and I was rebooking the same reservation, the answer I received was laconic that it is what it is, that is the price on the website and there is nothing to be done about it... without trying to check, without exercising discretion, without an ounce of service. It is a shame that at a time like this, when you want to support Israeli tourism when it is in crisis, this hotel chooses to charge another 200 shekels for a customer who canceled because of alarms, less than 24 hours after the event. Instead of showing flexibility, they preferred to show me that money is worth more than anything. Very disappointed with the level of service.

One of a kind, special place.

A legendary hotel that will remind (and smell) a bit like a nursing home. Their answer will probably be that they invest a lot, etc., and take the criticism seriously (enough said) but come on guys... we've risen to a higher level in the country and you've been running on the same design for over a decade. Since then, 5-star hotels have opened, and you're stuck in the 90s. Recommended, but the place requires a real redesign, from the ground up, including everything.

The view from the hotel is lovely and so is the garden and pool. But the rest is old and needs renovation. The food has remained the same for at least two years In short, it needs a massive refresh to continue to justify the name and price

We came to celebrate our wedding anniversary after years of wanting to come to this hotel. From the entrance in the parking lot you feel like you've arrived at a five-star hotel. Except for the receptionist who welcomed us, who was not professional or nice at all, we had a perfect weekend. The room was large and spacious, the food was varied and rich with excellent service. The massages we had didn't exactly meet the expectations of the industry there and we took them twice because we thought maybe a different therapist... Beyond that, the experience was WOW. We came for the quiet, just as we wanted, to rest, relax, and enjoy the greenery of nature.

This is a beautiful property with all the amenities! We loved it!

Positive: Fresh and varied food at the highest level. Service in the dining room is just fine. The hotel facilities intended for all guests are clean and aesthetic. Negative: The hotel structure and rooms are outdated and far from being luxurious as in other Isrotel chain hotels. Certainly not suitable for the price level. For the information of all guests interested in paid spa treatments: If you do not book a place in advance - there will be no space left when you arrive for vacation. We were at the hotel for 3 nights and they were unable/unable to find a convenient time for me for a standard treatment. Of course, I did not receive any compensation during our stay or at check-out. As a hotel whose ticket is a health and vacation experience, I came with the clear knowledge that I could combine at least one treatment as part of the vacation. Due to the overcrowding in the treatment rooms, this did not happen, despite my repeated requests throughout our stay... My recommendation does not indicate that the place is perfect for a perfect vacation. I would be happy to be surprised by a response with relevant compensation. A resident of Beit Shemesh, which is far from the hotel location.

They really tried to host him like royalty. I am severely allergic to seafood and fish and they assigned me a chef who accompanied me at every meal and explained what was allowed and what was not. In addition, because the massage coincided with the last day of the stay, they agreed to delay our check-out. It was fun and perfect and a wonderful celebration for my birthday 🙏❤️

We had a wonderful experience! And we really enjoyed the Carmel Forests Hotel.

A perfect place, like all Isrotel luxury hotels. Do yourself a favor and don't look for variety in hotels, play it safe and enjoy