Herbert Samuel Royal Shangri-La Eilat

We arrived as a family + two children in early November - not in season. The place is stunning, beautiful and quiet in Thai style. An attraction that the children loved was the shuttle bus from the pool area and dining room to the room. The breakfast is good, varied and luxurious - really high standard, the two pools are wonderful. We loved the snack lounge by the upper pool. The staff is great and always willing to help. We really enjoyed the weekend

We came here as a couple for a week's vacation in November. Overall, we loved everything. The atmosphere was relaxed and romantic, and the buffet food was decent, although not particularly varied. The hotel's concept really appealed to us, so we chose it. P.S. After reading some negative reviews, we were a little nervous about coming here. And indeed, when we checked in, we were given a tiny room with a view of the neighboring building. It was terrible. So, we upgraded to a superior room. Thanks to the receptionist who checked us in, our room was wonderful. Don't be shy about asking for a better room!!! Comfort is what ensures a pleasant stay. There are local cats roaming the grounds and the dining room. But we're okay with it, even friendly, so they didn't bother us. The flies in the dining room, however, were a real nuisance! ROOMS: Standard amenities (bed, table and chairs, kettle, coffee machine, safe). The interior is nice, but it needs an upgrade, like almost everything else in this hotel. Hanging electrical outlets ripped out of the wall, white paint stains on the furniture (apparently they painted something in the room without removing the furniture), and dirty cushions on the chairs on the balcony. The view from the window is beautiful. But that was in our room; there have been rooms with worse views. FOOD: Breakfast is standard fare, with something for everyone. The dinner buffet isn't very varied. We had breakfast and dinner, and for dinner, they served the same dishes for several days. Some dishes were oversalted, some were too spicy. The grilled meat was poorly cooked, either overcooked or rare. We asked for WD-40 and received a dry piece of rubber. They served marrowbones almost every day, apparently the cheapest option, just so there was something on the counter. But on Shabbat, there was a wide variety of delicious dishes. From Thursday to Saturday, the dishes were never the same. ATMOSPHERE: wonderful!! That's actually why we came here. The hotel concept is worth the trip. The tuk-tuk rides are a real attraction; every time, that little ride is fun. The pool is quite large, with small, shallow ones for children. BEACH: The hotel doesn't have its own beach. You have to go to the nearby free one, about 500 meters away, but it's not well-equipped for swimming. You can mostly go diving there or just lounge on the sun loungers, which you have to pay for on site. Alternatively, you can go to the nearby coral beach. It's a paid beach, but it's already equipped with everything you need. You can snorkel there, or just swim. It's also a leisurely 7-minute walk away.

Just for the service of the reservation representative. She also deserves poison in a glass

Excellent service, a true Thai-style hotel, smiling staff, a unique concept in riding scooters, spacious and clean pools, on-site parking, a lounge with diverse options.

Excellent hotel Great service We really enjoyed ourselves

My favorite hotel but service and cleanliness could be improved

We stayed at the hotel at the end of September and were not happy with the room. There was a lot of mold, broken handles and fittings, dirty curtains, and everything was dusty. The food was good, the staff was helpful, and the location was between an industrial area and an aquarium. There was no normal access to the sea.

If it were possible to mark 0 stars, I would! A very disappointing hospitality experience! I booked a renovated room according to the photos on the website and actually received an old and neglected room under “upgrade”. Unkind service, long waits for tuk-tuks and towels, bad smell from the sheets and towels, cats roaming the dining room, cockroaches and pests in the rooms. I will definitely not return and will not recommend! The hotel is far from being at the level presented in advertising. ‏

We arrived at the hotel and were given a stunning room – everything looked new, clean and perfect! The staff was very helpful, always with a smile and a desire to help. The CEO and Avi from public relations welcomed us warmly and professionally, which added greatly to the experience. We enjoyed every moment at the hotel, the atmosphere was pleasant and inviting. We will definitely be back again soon.

The pictures on Booking are not reflective because they mainly show the new villas. After all, this is part of Orchid. We enjoyed it. There are definitely places that require renovation and maintenance, but our room was clean and we received a response to every request. The tuktuks were available and arrived as soon as we ordered them. We loved the breakfast and dinner. The proximity to the southern beaches was excellent for us because within walking distance we got to dive and snorkel as we like. It is far from the center. The lounge and the separate pool for Shangri-La guests really add to the experience.