Grand Hyatt Seoul

The food at the Grand Club was excellent, and breakfast was much more satisfying than dinner. The Globalist benefits and service were good, and the housekeeping and amenities were satisfactory. I stayed in the Grand Suite, and the view of the Han River was great. However, I was informed that the Namsan Tower view is not available from the suite. It was nice that there was an exhibition space inside the hotel and a variety of restaurants. The gym had an InBody machine, and the sauna facilities were excellent, so I used them frequently during my stay. However, it was disappointing that hotel guests could not use the gym programs. The valet service was slower than expected, and I did not experience particularly good service. It was also inconvenient that reservations were required to use the swimming pool on weekends. I tried calling the number listed on Google Maps to inquire about the hotel, but it did not connect; however, I was connected immediately when I called the Globalist Lounge. Getting around was inconvenient because the hotel is located at the top of a mountain. Although a shuttle bus operates, it stops running early in the evening, and even though there are local bus and bus stops nearby, the service interval is at least 15 minutes, which was disappointing. However, the unobstructed view was truly wonderful. The hotel as a whole was very crowded. The lobby felt smaller than expected and was always crowded and noisy. It was disappointing that there weren't enough places to sit and rest. The Grand Club food was excellent, especially breakfast, which was much better than dinner. As a Globalist member, I enjoyed the benefits and service. Housekeeping and the room amenities were also great I stayed in a Grand Suite with a beautiful Han River view. However, I was told that the suites do not offer views of N Seoul Tower. The hotel also has several restaurants and exhibition spaces, which were nice to explore The gym had an InBody machine, and the sauna facilities were excellent. I used both frequently during my stay. However, hotel guests are not allowed to participate in the gym's fitness programs, which was disappointing The valet service was slower than expected and did not feel particularly special. Weekend pool access also required a reservation, which was inconvenient. I could not reach the hotel using the phone number listed on Google Maps, but the Globalist lounge answered immediately The hotel's location at the top of a mountain made getting around inconvenient. Although a shuttle bus is available, it stops running relatively early in the evening. Local buses stop nearby, but the intervals are at least around 15 minutes, which made transportation less convenient. On the bright side, the hotel offers beautiful, unobstructed views The hotel was extremely crowded throughout my stay. The lobby felt surprisingly small, was often noisy and packed with people, and had very limited seating

Best scenic view hotel in Seoul. Comes with superior service. Breakfast is good; food variety is great.

Pros: good location. Cons: rooms are old and you hear every noise. Do not treat globalists well or upgrade globalists. Holds back suites for revenue sales.

The Grand Hyatt Seoul offers truly beautiful, panoramic views of both the city and Namsan Mountain, but the overall stay fell short of expectations for a hotel of this tier. The rooms themselves are just fine—acceptable, but noticeably dated. A major frustration was the lack of an in-room thermostat, making it impossible to adjust the room temperature to a comfortable level. Service throughout the property felt very impersonal. For instance, ordering morning coffee at breakfast requires scanning a QR code and navigating a clunky, poorly designed web application rather than simply ordering from a server. On top of that, the hotel feels extremely crowded, and virtually every extra amenity comes with an upcharge. While the location and scenery are impressive, the dated accommodations, transactional service, and constant nickel-and-diming make it hard to recommend for a premium stay.

A place to heal in the heart of the city... It feels like being at Everland... Dine while looking out at the city from within the mountains is pure happiness. And even an art exhibition... Artists Shin Mun-seop and Shin Seong-ho, thank you for a day that was a feast for the eyes.

Spent 4 nights, paid $800 per night, when the room next-door had screaming and shouting at midnight non stop, I called guest services, they did nothing, could not sleep, felt as if I am in cheap motel.

There aren't as many supercars as before. It seems like it's a failure.

I’ve been staying at this hotel for over 30 years, and the service is still second to none. The rooms have a classic feel, but they are exceptionally well-maintained and full of character. Special thanks to Chris Lee at the Club Lounge for his incredible hospitality and professionalism! Its hilltop location requires a taxi to get around, but the panoramic views of the Han River and city skyline are unbeatable. The Club Lounge is one of the absolute best in the world, and the Globalist perks are top-notch. Can’t wait for my next visit!

The best hotel. Clean, great view, good service, and satisfied with everything, including the pool and breakfast.