InterContinental Warsaw by IHG

A classic five-star hotel! The location right next to the train station is fantastic. The rooms are classically furnished, with lots of beige and brown wood. I recommend choosing a room with a view towards the Palace of Culture and Science – it's well worth it! The breakfast leaves nothing to be desired. The swimming pool on the 43rd floor is definitely a highlight. There's also a whirlpool, a very nice sauna, and a gym. Some reviews mention that the hotel is showing its age. It's certainly not ultramodern, but in my case, everything in the room and bathroom was very nice; nothing looked worn. In my opinion, absolutely recommended.

It's hard to find anything to complain about. A great hotel in a great location!

The best hotel in Warsaw with the best restaurant service and outstanding steak tartare.

I stayed for a month and want to thank the Guest Relations team, Aleksandra & Justyna, for their crucial role in making my stay as enjoyable as possible.

We visited the spa and the gym, and also had a massage. Everything was wonderful!

Everything is fine and up to par. Can be repeated.

I highly recommend the InterContinental Warsaw! Excellent location, beautiful room design, and stunning views of the capital and the Palace of Culture. A huge plus for us was the pool on the 43rd floor, as well as the benefits of club membership and the lounge on the 41st floor. The staff deserves special mention, especially Justyna, who looked after us throughout our stay. Her smile, helpful advice, and complete professionalism made us feel truly special. We will definitely be back in the future!

A beautiful hotel, but the service is far below InterContinental standards We have just completed a six-night stay at the InterContinental Warsaw. Based on the excellent reviews and its reputation as one of the leading InterContinental hotels in Europe, especially for its Club Lounge, we arrived with very high expectations. Unfortunately, the experience was disappointing. The positives are clear. The hotel is modern, clean and very well located, close to both metro and bus connections. The Club Lounge on the 41st floor offers an amazing view and has the physical setting and potential to be one of the best InterContinental lounges in Europe. The main problem is the service culture. Most staff members will do what you ask, but there is very little warmth, spontaneity or proactivity. Smiles and greetings are rare, staff seldom check whether guests need anything, and almost every interaction has to be initiated by the guest. Some employees appeared disengaged, insufficiently trained or focused on their phones. Dirty plates were sometimes left on lounge tables for too long, English proficiency was inconsistent, and there was very little natural interaction with guests. The overall atmosphere therefore feels transactional rather than hospitable. We rarely felt genuinely welcomed, recognised or appreciated. Check-in was also rushed and confusing, particularly as a Diamond Ambassador member. There was no Club Lounge check-in, only a minimal upgrade, little explanation of the hotel facilities and benefits, and no particularly warm welcome or recognition. Daily service was inconsistent as well. Room amenities were regularly not replenished, breakfast variety was limited in both the main restaurant and the Club Lounge, and the doormen and bell staff frequently offered little or no greeting. A notable exception was Vadym, Artem and Yana in the Club Lounge. They delivered genuinely good service, were attentive and friendly, and clearly made an effort to look after us. They stood out positively and are three strong members of the team. This is certainly not a bad hotel. The building, location, cleanliness and lounge views are all very good. However, the service level we experienced was well below what we are used to from InterContinental hotels. With stronger leadership, better training and a more guest-focused service culture, this hotel could live up to its reputation. Based on our stay, however, we cannot consider it one of Europe’s flagship InterContinental properties. FYI: Diamond Ambassador, family Andries

The InterContinental Hotel has seen its best days, which is unfortunately obvious at first glance. Its excellent location doesn't mask the passage of time or the standard, which clearly falls short of expectations for a hotel of this caliber. We waited about 20 minutes to check in, as only two reception desks were staffed, which hardly qualifies as an adequate standard. The only noteworthy features are the location and the pool, which serves primarily as a striking "Instaspot." Beyond that, the hotel offers nothing that particularly distinguishes it from its competitors.

I would like to sincerely thank Ms. Svetlana for her exceptional service in the Club Lounge at the InterContinental Warsaw. Ms. Svetlana is extremely polite, professional, and always smiling. She takes great care of each guest, creating a friendly and comfortable atmosphere. Her kindness and impeccable manners make your stay at the hotel even more enjoyable. It's rare to find such staff. Ms. Svetlana is a true showcase for the hotel and deserves the highest praise. Thank you for your excellent service, and I hope to see Ms. Svetlana again during my future stays at the InterContinental Warsaw. Elena Rotenshtein