Mandarin Oriental Ritz

Just Love ❤️

Everything perfect. The manager, Nikita, at Mandarin is fantastic! Jaime behind the bar and all the other staff superb. They really sat the standard for a hotel like this. They are super lucky to have them all!

I wanted to thank you and your team for a most regal experience at the Mandarin Oriental "Ritz". It was our first time in Madrid and we could not have asked for a better host! I knew before our arrival that the property has a royal connection and one of the original Ritz-es, but I was still blown away by the majestic architecture, immaculate facilities and most importantly the meticulous hospitality of the team. It was so kind of Lucia to come by the reception to meet us – and that personal touch set the tone for the rest of our stay. We really enjoyed our time at your Pictura bar. The ambience was stunning and we were welcomed as friends by the warm team of the Davids, Jon and your wonderful intern Nina. The Davids took it upon themselves to point us to the best local dining spots and one of them personally called his friend who was the chef-owner of a taberna to make a dinner reservation. Nina was a dear on both nights that we were at the bar: always on the ready with drinks and never saying no to our frequent requests – I see a great future in hospitality for her! Compliments too to the bellmen – always smiling and obliging despite the punishing heat. We were transported to gentler times when one of them extended his arm to support my wife as she stepped out of our vehicle – such a gentleman! Breakfast was a marvelous way to start the day. I love the elegant setting, beautiful presentation, delicious cuisine and attentive service. The live carving ham station was a real highlight and I was taught how to have an authentic Spanish breakfast ham sandwich. And your spacious gym offered a perfect space to work away all of that breakfast, irresistible tapas and Rioja. And housekeeping - the behind-the-scenes heroes - kept the suite spick-and-span throughout our stay and were a wonder with our well-trodden shoes with the shoe-shine service - all delivered with care and smiles. The fitness area was one of the most beautiful and comprehensive I have seen in a luxury city hotel - makes the workout after all the tapas so much more pleasant and tolerable. Muchas gracias from the bottom of our hearts. We are already planning our return trip with family and friends – and show them a perfect place to get the royal treatment!

This is one of the nicest hotels I have ever stayed in. I’m usually a Four Seasons guy but my stay here has made me question that decision. The staff was amazing and essentially became friends with my five year old daughter. She asked me if we could live there! This is the first MO property and certainly will not be my last.

Prime location excellent service, good food

Perfect!

Every summer, my sisters and I go to the "Picture" cocktail bar at the Ritz Hotel as a treat. We've seen the service deteriorate year after year. This year was the worst: they wouldn't let us sit at the tables we wanted because they were reserved, even though no one came while we were there. They also didn't bring part of our order, and when we asked for it, they brought it without any apology or consideration. Afterward, and after speaking to the maître d', they offered an apology and a complimentary drink or dessert, which we declined. My final impression is that this is a 5-star, high-end hotel, and the service should reflect the price. A disappointment. We won't be back.

One of our favorite terraces in Madrid! The service, the menu, and the garden are delightful!