Staying Cool At Rotunda

easy check in and out, brilliant room and fantastic view. staff were helpful and its right in the centre. would definitely stay again.

Wouldn't stay again. It's well located but it just felt really impersonal, not overly clean and the lifts and corridors smelt. Staff interaction is limited to the odd word, security are often sitting on reception smoking vapes. The windows are filthy, the blanket on the bed looked like it hadn't been washed in a while, there was unclean crockery in the cupboards, there's a washing machine but no dishwasher, which I feel would be more useful. My room had a massive wall in the middle of it, so the room felt very odd, the sofa is cheap, you can't see the tv from the bed and there were lots of small black insects in the bathroom. Absolutely not worth the £140 per night, particularly when I could have paid £84 on the day. Many more nicer places to stay in birmingham.

I stayed in room 1606 of the 16th floor I have such mixed feelings about this place Good parts: 1) easy to find and get the key for it 2) great location 3) seeying the sunrise from here and the look over the city at night are just amazing 4) bed is really comfortable 5) there is a hair dryer and an iron 6) it's well soundproofed from neighbours 7) The heating system works and it doesn't take that long to heat the room Bad parts: 1) It's quite dirty - the room, the windows ..the shower is worn out 2) there could be more pans and things in the kitchen for longer stays 3) it's not soundproof from corridor side 4) the room was quite smelly when I got there and the bathroom has no ventilation and it smells when it gets wet 5) they store under the bed some used(?) towels and bedsheets Overall I am not sorry I stayed here - it's ok for 1 or 2 nights.

Lisa went above and beyond to ensure we had a lovely stay, many many thanks for helping accommodate our special occasion. Thank you Lisa

Well, what can I say, an absolutely bang on 5 star stay and service from the staff. Stayed for our anniversary. Had originally booked the mini studio which was already bigger than majority of rooms in the city but on an arrival we got upgraded to the penthouse. Rooms were clean and tidy also very tastefully decorated with a cool sixties vibe. Bean to coffee machine and fruit juicer in the kitchen an additional bonus. Veiw of the city was exceptional this was ramped up at night fall which was captivating and would of been the same regardless of room choice. From the outside the building does look a tad tired, but certainly not the case on the inside.

had a totally horrific experience last weekend, which was completely ruined by the member of staff, who refused to provide her name, at the hotel reception. last weekend was an unusually hot weekend for September and we realised the hotel has no air conditioning, which is shocking in itself. its rare to come across any 3* and above hotel, anywhere in the world that does not have air con. we politely expressed our concerns with the reception staff, who also claimed she was the manager and she said that the hotel can offer an extra manual fan or cancel our stay. i said i had no reason at this point to cancel the stay but she was pushing this and it seemed like she really wanted us to cancel. i picked her up on this and this is where her attitude changed to something me and my wife were left totally baffled and shocked at the experience. Me and my wife wanted to stay out and have time away from our kids and we were forced to leave the hotel simply because this reception staff could not provide basic customer service. I will now never stay at this hotel again as my hard earned money should be more valued elsewhere

Jeez

The building is very easy to get to from Birmingham New Street station, within a minute walking distance The building is well maintained, reception staff were very helpful The room however needs to be cleaned better. You can see some dirt and stain in the bathroom. The shower really needs something to prevent the water from flooding the bathroom I do like the extra facilities they add to the room like automatic coffee machine and fresh oranges Excellent view, just don't open the window if you're not brave, you can really just fall through... to the roof below

I really really wanted to like my stay at The Rotunda as I've heard so many great things about it, but unfortunately the experience was lacking in every aspect. My television wasn't working and the staff wasn't able to help with this, therefore, I resorted to just using my laptop. At midnight, my wifi cut off and asked me to re-enter the codes. It wouldn't allow me to log back in and kept making me click the 'get online' button yet brought me nowhere. I ended up having to use my data hotspot for the rest of my stay, which made meetings really tough. While the location is extremely prime as it is literally two steps from Bullring, it's also really awkward because no vehicles can access the front door, meaning if you order Deliveroo, you will have to go on a hunt for your courier! Also, taxis won't be able to stop right outside the building, meaning you will have to walk a few minutes, which defeats the purpose of a taxi... However, this would be prime for shopping lovers, as it's easy to pop back up to your hotel room and drop off your bags before heading out again etc. For some reason, it felt like my windows weren't closed properly, even though I've unlatched and latched again multiple times. It got so windy and noisy at night that it sounded like a helicopter was outside! There were also stains on my bedsheets and duvet, which was definitely not a great impression. Lastly, the amenities are quite limited. No toothbrush nor toothpaste - only shampoo, shower gel, and conditioner. In terms of the in-room snacks, they're a great selection but I realised - after opening one bag - that they already went past their Best Before Date!! I was really looking forward to the Chocolate Raspberry, but they tasted of laundry detergent? Not sure if it's because its been in the fridge for too long. Things like the toaster and the juicer looked quite dirty which put me off using it. All in all, I'm sure a lot of the cons weren't deliberate, but it surely needs a bit of fixing and TLC. Things like bed cleanliness, Wi-fi and a working television is honestly basic and really shouldn't be compromised. These are the things that will pull me from wanting to ever stay in an apart-hotel versus a hotel again...

2nd visit to this hotel, rooms are a mini apartment with basics provided that you can pay to upgrade if required. Service from reception is excellent. Main thing about this hotel though is the location (literally towering over the Bullring Shopping Centre) & the views over Birmingham are amazing, especially at night. Perfect for the money, cannot fault anything & would definitely stay again & recommend.

The flats are needing a bit of TLC - but the amenities are nice and the view too. Quite loud on this side day or night but if you are not bothered it is amazing!