Heaven

Decent night out but £11.45 for single shot vodka coke is a bit much.

very hit or miss but i do enjoy coming to heaven every now and then

Dear Heaven Management, I am writing to raise a formal complaint regarding an incident that occurred on 31st July 2026, and to request clarification regarding your door policy and the circumstances surrounding our refusal of entry. When my boyfriend and his two friends, Caitlin and Matthew, first went to the entrance, they were refused entry. However, they were informed by the member of staff on the door that they should return in approximately 30 minutes. I was not present during this initial conversation and arrived around 30 minutes later. At first, I was about to be allowed into the venue. However, when the member of staff realised I was with my boyfriend and his friends, I was told that they would not be allowed in because they had already been refused entry. The same member of staff then stated that she had never told them to return after 30 minutes and suggested that they must have lied to me. I found this really upsetting. My boyfriend and I have been together for five years, and I have no reason to believe he would lie about what he had been told. Had they been given a clear and final refusal in the first instance, they would simply have left rather than waiting and returning. What made the situation even more confusing was that I was initially going to be admitted into the venue. I had intended to take part in the strip night on stage that evening, but there was no question of me entering without my boyfriend. As a result, our entire group left, despite me initially being permitted entry. I fully appreciate that Heaven, as a private venue, has the right to refuse entry and that door staff have discretion when making those decisions. This complaint is not about challenging that discretion. Rather, it concerns the inconsistent information that was provided and the manner in which the situation was handled. As customers, we are entitled to expect clear and accurate information. Being told to return after 30 minutes, only to later be informed that no such instruction had been given and that my boyfriend had allegedly lied, is both confusing and disappointing. My boyfriend and I have been visiting Heaven since we were 18 and are now 24. During that time, we have never experienced any issues entering the venue, which makes this incident all the more surprising. I would therefore appreciate answers to the following: * What was the specific reason my boyfriend, Caitlin and Matthew were refused entry? * Is it standard practice for guests to be told to return after 30 minutes if there is no intention of reconsidering them for entry? * If not, why were they told to return? * Is there a record kept of the reason for refusing entry, and if so, would you be willing to confirm what reason was recorded in this case? * Could you also explain why I was initially going to be admitted, but was then refused solely because I was accompanying people who had previously been turned away? I hope you will understand why this experience was frustrating and confusing. I would appreciate a full explanation of what happened and whether the situation was handled in accordance with your usual policies and I know I won’t get anything other than a corporate response. But, I also hope that this matter can be resolved, as I would like to continue supporting Heaven as a venue that my boyfriend and I have enjoyed visiting for many years. I look forward to your response. Kind Regards

This man turned us away for absolutely no reason. Said my friend was too drunk. Stone cold sober and said nothing out of the ordinary. Work elsewhere if you are so miserable.

as a 27 year old queer Londoner, people often are surprised I've never been to Heaven, but I have tried multiple times to get in but after queuing been told it's only 'members and regualrs' tonight. how am I meant to become a regular if you never seem to consider me worthy of entry ? I think many queer women especially, share this experience, and it is so deeply disappointing, as I want to be able to have a core experience as a lesbian from London in the most famous gay bar here. I don't know what you want from me and frankly it's so rubbish.

I really don't understand the bad reviews. I travel all over the world and have been to a lot of nightclubs. I can say that Heaven is a truly world-class club. I went on a Friday, the entrance fee was 2.5 pounds. I recommend going to their Instagram and downloading the app where you get a discount code when you enter, and then you pay 2.5 pounds. You can also pay with a card. There was a lot of people at the entrance waiting to get in, but everything goes quickly and I had no problems getting in. There are two floors, on the first there was a DJ and lots of lights and lasers. The music that is played is great, current and old world hits and I really danced and had a great time. The prices of drinks are higher, like everywhere in London. When I come back, I will definitely come back here!

Very slay

Wouldn’t let me in because I’m straight. It is illegal discrimination and they also attacked a man trying to enter meaning the police and ambulance had to come and help him. Stay away

Never miss a saturday, btw you have to enjoy fun and hyperpop to go there

Absolutely horrible bouncers, incredibly intimidating and very rude. We were not allowed entry while 4 of us girls were sober, we complied to leave the queue and asked why we wouldn't be let in. When we asked why we could not enter they refused to answer and 6 bouncers came over to intimadate us. Very rude and dismissive completely ruined the day.

The clerk refused to let me and my friend buy tickets.

Incredible how security at this institution think they can establish some kind of prestige by turning people away from their empty club on a Monday. Who are we fooling with this? Ridiculous power-tripping nonsense