Johnscher by SJ Hotéis & Resort

The best bed I've ever slept in. Staying at this hotel was a pleasant surprise. The staff were very friendly, the breakfast was very good, and the hotel smelled wonderful, with beautiful decor.

Pela quantidade de boas avaliações, admito que esperava mais do hotel. O quarto que fiquei não era grande, quarto ruim , a cama era de mola , desconfortável, a do meu filho então era dura, ele nem quis ficar lá. Nosso quarto não havia blackout o que fez com que dormissemos mal. Outra questão é que Ja ficamos em vários hotéis em Curitiba e todos haviam filtros pra pegar água, nesse perguntamos a possibilidade e eles falaram pra pegar água da torneira para beber , acho que há muita diferença da água do FILTRO pra água da torneira . Atendimento bom, por parte da recepcionista que mencionamos que iríamos sair mais cedo e ela fez uma marmita de café da manhã para nós e por essa atitude e o café da tarde vou deixar 3 estrelas.

We would like to thank the entire team for their attention during our stay. From the first contact for the reservation, we were very well attended to, always with great cordiality, attention, and willingness to clarify our doubts. Our experience at the hotel was, overall, wonderful. We stayed in the room we requested, and we were enchanted by the beauty of the environment, the impeccable cleanliness, the classic decor, the bathtub, the antique furniture, and all the charm that makes Johnscher such a special place. The complimentary afternoon tea was also a much-appreciated touch. We would also like to praise the breakfast, which was excellent, and especially the dinner. The meal was simply wonderful, an experience that will certainly remain in our memory. The service from the restaurant staff was also exceptional. Therefore, we want to say that we intend to return. Johnscher was a dream for us and, when we have the opportunity, we want to return and stay even longer, perhaps even for two days to enjoy everything more calmly. However, we would like to report a situation that ultimately harmed our experience at check-out. Even before our stay, I inquired about the acceptance of the Alelo card at the restaurant and received confirmation that it would be accepted. During our stay, I also checked with reception and the restaurant more than once, and this information was confirmed again. Therefore, when we went to pay at check-out, we were quite surprised by the receptionist Mônica's attitude. Instead of trying to understand the situation and offer a solution, she expressed doubt about information that had already been confirmed. Furthermore, we noticed a tendency to attribute responsibility to other people or departments, instead of trying to resolve the issue. What bothered us most was not the doubt about the card itself, but the lack of initiative to find a solution. Fortunately, a restaurant employee promptly clarified that payment should be made using a voucher, and everything was resolved quickly. We had another method to pay with, but everything that was confirmed was cast in doubt, as if we were lying, even though we had proof of the messages. During this same period, we also observed another guest reporting a problem related to a reservation made through a website, and again the response was to shift responsibility to third parties without offering a clear solution. We are reporting this because we had such a positive experience with all the other staff members that we believe it is important to share this area for improvement as well. Our intention is not to harm anyone, but to contribute to ensuring that the excellence we find in virtually all aspects of the accommodation is also present in customer service when a problem arises. Once again, we thank you for the attention and care with which we were received. Aside from this episode at check-out, our stay was unforgettable and we will certainly cherish wonderful memories of this weekend.