Noi Indigo Patagonia

The only problem you'll have is getting a room on the fifth floor. You take the elevator to the fourth floor and then the stairs to the fifth. Otherwise, it's perfect. The view of the bay is breathtaking.

Great hotel after hiking the W-trek. The walls were thin and the rooms were very hot at night which led us to having the windows open all night and the radiator turned off. We only had 2 bath towels and 1 hand towel and could have used a couple of wash cloths. We loved the breakfast and the people at the front desk were very helpful and friendly.

The room was large, the bathroom tiny, and there was no closet or safe to store documents or valuables. The heating made a noise that kept me awake, and some pipes running through the room were hot and rattled at night. The windows didn't close properly, and on windy days, air came in from everywhere, including the door. There were spiders in the room. One day I needed an iron, and they told me they didn't have one, but they could do me a favor and not charge me if it was a small amount. There was a constant smell of food wafting into the room. Breakfast was very basic. Only the first two coffee capsules were free; after that, you had to pay! I don't think I've ever stayed in such a bad hotel, and I've stayed in many.

The gym is in a tiny, unventilated room and is not functional: the spinning bike is only adjustable for dwarves and has no power. The treadmill also has no power.

We went out for dinner with a group. The food was very good (it could have been a bit warmer). My recommendation: warm the plates beforehand. Friendly staff.

Great hotel, beautiful location right on the fjord.

Avant garde purpose-built hotel had me asking if it had been a warehouse. Lots of concrete and black metal with an odd dilapidated looking exterior. The room score would be higher but the beds and sheets were marginal. Also a charge for more coffee pods? Good staff. Great location. Not a bad choice if you're in P.N. Head to Dina's up the street for a quick bite. Skate park across street is a plus or minus...local color?

Unfortunately, I did not get the opportunity to stay at this hotel. I came in seeing if there was availability because the hotel I was staying in was just that bad. Unfortunately, there were no rooms to be had but the front desk supervisor, Bastian Sanchez spent a great deal of time calling every other hotel in Puerto Natales to see if there were any openings. He reached a manager at a lovely hotel and made it possible for me to go over there and get a room for the next night. He went above and beyond to get a room for a stranger who wasn’t even staying at his hotel. I must recommend the hotel because if they have that kind of staff working for Them, the place must be magic. Additionally, Bastian was so professional, kind, and so service minded that is an experience I will always remember and associate with Puerto Natales Chile

I booked this hotel for 4 nights, so that I could go visit the amazing Parque de Torres del Paine and the glaciers, and I was attracted by the lovely photos on Booking and because it’s rated as a luxury hotel, apparently a 5 stars hotel. But it’s nowhere near the luxury experience they promise. I loved the decor and the location of the hotel, I’ll give them that. Yes, it’s beautiful with the industrial look combined with natural elements like wood, and it’s by the waterfront, so you can appreciate lovely sunsets and go for a walk/run in a scenic setting. But you feel so badly welcomed here, the beauty quickly fades away. The nicest person I met was the employee that made my check-out today. The first person to ask if everything was ok during my whole stay. Apart from him, I’m really disappointed about the service provided. I had a junior suite booked with half-board, which I recalled upon check-in since the lady who received me didn’t mentioned it, and she simply ignored what I told her. At the restaurant, I was presented each time with a bill to sign, and I had to explain I had half-board. They spoke in Spanish between them and I understood everything, and they were surprised by that and even though the service at the restaurant was already subpar the first time, it got terrible the next nights. Mainly because of the manager, the older gentleman, who wasn’t at all nice and made me feel like a nuisance each time. He simply put the plates on my table without a word and didn’t respond to my gracias or buenas tardes/noches. How rude. Also, the restaurant is supposed to be open from 19:00 to 22:00 and he sent away clients that got there at 21:30-21:40 saying it was closed. Knowing some popular excursions finish late, like the trekking to the base of the Torres, he should be more understanding and allow them to eat since they arrived before 22:00… In fact, the day I went on the trekking tour, I arrived before 21:30 and I was rushed an my salmon was undercooked. Also, I had no table available (even though I had half-board) and he was once again very rude. He gave me the cutlery that day and the next day without setting the table nice, I felt once again unwelcome. For someone who worked in cruise ships for years, as he told other guests several times, he should know better. The restaurant and him especially were the worse. But other things were really annoying as well. Once again, if you dine there, ignore the menu. At least one third of the choices was never available, like anything with king crab and most of the soups. He told the same thing several times to guests. Why not print a menu with the options that are ACTUALLY available then? It’s not that hard, seriously. Also, as other clients commented, the tables at breakfast are not cleaned and prepared for other guests. Things are kept untidy for a long time, so it’s up to you to find an available table even if that means to occupy a table of 4 just by yourself… At the same time, keep in mind most excursions will start very very early, so you won’t even get the possibility to eat there most of the times. I recommend buying something at the supermarket and storing your food in the mini-fridge. Then, I asked for a luggage rack, but I was received with blank eyes. “Put your bag on the floor”, was the answer. I’m There’s also no table in the junior suite, so not practical if you want to eat something in your room before going out. You put a towel on the floor so that it’s changed? No, you lose that towel. Tip: go grab one from the spa. You want to sleep well? You don’t. You can hear the wind through the windows’ gaps and the blinds, with that old school string system, will not block the sunlight (yet again, you’re going to wake up early anyway most days). Another old school thing: you don’t get a card, you get an ordinary key with a huge key ring decoration. I just took the key out so that I could carry it with me more easily. The gym? A 6m2 oddly shaped room ridiculously equipped. Tiny cold “pools”. Help with your luggage? None. No luxury at all. Book another property!