Aloft by Marriott Cleveland Downtown

I was attending a focus group - did not stay overnight. The hotel was clean, well-staffed. Employees were ubiquitous. I would recommend it for travelers.

Place could use a make over, it looks beat down, and some of the staff need to returned back to customer service training and leave the facility after your shift is done.

Absolutely TERRIBLE room and GM (Laronda Davis). This property is not up to Marriott Standards at all and need to have corporate intervention before they lose life-long Marriott Customers. Score: F- Marriott Property Experience Corporate Investigation Executed (6/17/2026) JMR, CEO-RLG

A very nice place, clean room, nice staff. Close to a variety of restaurants and activities in the Flats. Nice lounge and staff there.

We cannot say enough wonderful things about our experience with Aloft Cleveland Downtown for our wedding weekend. From the very beginning, the team was incredibly helpful, responsive, and accommodating throughout the hotel block process. Planning a wedding comes with countless moving pieces, and having a hotel partner we could trust made such a difference. The location was perfect for our wedding weekend, and our guests loved being able to stay in one central location close to all of the festivities. We received so many compliments from friends and family about the hotel, the convenience, and the overall experience. What truly stood out was the level of service we received throughout the weekend. The staff was kind, professional, and consistently willing to go above and beyond to help both us and our guests. Whether it was answering questions, assisting with arrivals, or helping navigate the many details that come with hosting a large wedding group, they made everything feel seamless. As the bride and groom, we spent a significant portion of our wedding weekend at the hotel, and it quickly became more than just a place to stay. It was where we got ready with our closest friends and family, shared special moments before the ceremony, and returned after the celebration as newlyweds. The team helped create an environment that felt welcoming, exciting, and stress-free during one of the biggest weekends of our lives. We are incredibly grateful to everyone at Aloft Cleveland Downtown for helping make our wedding weekend such a wonderful experience. We would highly recommend them to any couple looking for a hotel that combines convenience, professionalism, and exceptional hospitality.

Only place I stay at when I'm in Cleveland

Room layout is awful and looks like it was designed by a child. There is nothing practical nor are things where'd you expect them. Fridge in the bathroom. No place to hang a towel in the shower (clean ones are placed on the floor). The very questionable frosted glass window from the shower into the bedroom. The whole hotel looks run down. Tears in the carpet, signs detioriated. There was a mystery pile of ...something in the parking garage.

Modern styling but has some age. Definitely a hotel that gets a good amount of traffic of people coming and going. The views aren’t bad, you’re right by the water. The hotel rooms are clean and modern, but there’s some signs of wear on doors, carpet, etc. The hotel parking is either valet or in a structure. If you arrive late like me (around 11PM) and leave before 11AM, it’s $20. It’s a bummer they charge over $10 for breakfast (apple, cereal and milk).