Sierra Hampton
Sep 2026
★☆☆☆☆
⭐️ Disappointed Doesn’t Even Begin to Describe It
My boyfriend and I were downtown enjoying a date night and decided to step outside of our usual restaurant and give Bourbon a try. I’ve personally been before, so I wanted him to have the experience as well. Unfortunately, after this visit, I’m not sure what experience we were supposed to have. We were greeted by the receptionist and then sat at the bar. From that point forward, the service went downhill.
We were barely acknowledged by the bar staff. Everyone appeared to be “too busy,” which is understandable during a busy service — but being busy is not an excuse for making paying customers feel invisible.
I ordered a French 75. It was obvious that the bartender was new, and honestly, being new was not the problem. Everyone has a first day. The problem was that my drink was made incorrectly, and there was very little effort to make the experience better.
My boyfriend then asked for a recommendation for a nice bourbon shot in the $20 range. He was ignored.
He asked again. Still ignored.
The person training the bartender eventually responded that she was multitasking — which, again, we understand. Restaurants get busy. But somehow, in all that multitasking, a simple question from a customer still couldn't get answered.
At that point, we stopped trying.
And that's unfortunate because we weren't looking for anything extraordinary. We were literally just looking to spend money, enjoy a drink, enjoy each other's company, and have a good time.
Instead, we both left feeling overlooked, uncomfortable, and judged.
Here's the thing: when you're operating a business in downtown Columbia, you should understand that people are coming into your establishment for an experience. We come downtown as adults to enjoy the atmosphere, the scenery, the food, the drinks and the nightlife. We don't walk into anyone's establishment looking for special treatment — but we absolutely expect basic respect and hospitality.
We finished our drinks and went to our original restaurant, where we were actually welcomed and able to enjoy the rest of our date. Honestly, that's the part that makes this disappointing.
Bourbon didn't lose customers because of one bad drink. You lost customers because of how you made those customers feel.
We are an enjoyable couple who enjoys going out, having a good time, supporting local businesses, and, when the service is good, tipping VERY well. We could have easily become regulars. A beautiful atmosphere and a downtown location don't mean much if your guests leave feeling like they don't belong there.
Hopefully management takes a serious look at the customer experience — because people may forget a bad drink, but they remember exactly how you made them feel.
For now, we won't be back.