The Joseph, a Marriott Autograph Collection Hotel
Many visitors praise the hotel's friendly and accommodating staff, spacious and well-appointed rooms, and elegant decor. However, some guests report significant issues with cleanliness, noise from the surrounding area, and a disconnect between the hotel's marketing and the actual experience, with some finding it falls short of a five-star standard.
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One of the most disappointing hotel experiences I’ve had. American Express promotes this property as a five-star hotel, but in my opinion, it falls far short of that standard. I would rate it closer to a one- or two-star property. The hotel is located in downtown Columbus, and throughout the evening there were groups of people gathered outside smoking, which did not create the upscale atmosphere we expected. The property also lacks the amenities typically associated with a luxury hotel. There is no proper breakfast restaurant, only a very small bar area with limited options. As an American Express Fine Hotels & Resorts guest, we also expected a room upgrade if available. We were informed that no upgrades were available, despite the hotel appearing largely empty during our stay. Overall, this was not the luxury experience we were promised, and I felt it was poor value for the money spent. Unfortunately, I would not stay here again and cannot recommend it as a true five-star hotel.
Awesome establishment!
Amazing service
Called to cancel our $500 reservation at 5 PM. Woman on the phone said we would get a full refund, and they would pay for a new hotel. All of that turned out to be a lie.
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Останнє оновлення: 2 листопад 2026