Hilton Garden Inn Hampton Coliseum Central

I literally got scabies from this hotel. It was very difficult to get any housekeeping services and the furniture is worn and torn. Never ever again!

No continental breakfast you have to pay, good location, poor parking shared with another hotel.

My family and I were in town for my Father-in-law's funeral from a Friday to the following Thursday. Our beds were only made or changed once during our stay. I had to go to the front desk to get fresh towels and washcloths. I spoke with the cleaning staff about it and that was the only time the beds and linen was changed which was on that Tuesday morning. The gentleman had an attitude for doing his job. I will not stay at this hotel ever again and disappointed to be a Hilton Honors member.

Lots of add on charges.. like for their parking lot maintenance. Room is old but the linens were clean. Finally had to chase down one of the maids for trash and towels on the 3rd day, she was super nice. The tub and sink were visably dirty. Both treadmills were loose or showed an error code, and the exercise bike seat could not be adjusted from full up. The continental breakfast is similar to what most places give for free, but they charge $15 here.

As a Hilton Honors Diamond member, I rarely write negative reviews—but this stay was disappointing enough that I feel obligated to share. When we arrived, the condition of the room was unacceptable. One of the beds was missing a fitted sheet (just a bare mattress) and the blanket had visible blood stains—something I would not expect at any hotel, let alone a Hilton-branded property. It was 11pm and had little confidence the issue would be resolved promptly, so we reluctantly stayed rather than go through the hassle of changing rooms late at night (we had to wake up early the next day for a gymnastics competition). Additionally, the large gap under the door (nearly 2 inches) was concerning from both a security and noise standpoint, making the room feel far less safe and private than it should. The problem wasn't just with our room. Our friend was staying in the same hotel as us (right across from our room). She discovered her pullout sofa bed didn't have a mattress. She had to request one and it was not comfortable. This experience fell well below Hilton standards and what I’ve come to expect as a loyal member. Cleanliness and basic room readiness are non-negotiable. I hope management takes this seriously and addresses both housekeeping quality and facility maintenance.

I got two goodnight sleep here. Checking was backed up, but the personnel were apologetic and friendly. Everyone was responsive, friendly and helpful. The one thing that came as a surprise to me, that I had not experienced was they advertised breakfast when making the reservation. That is common, but the surprise was it was not complimentary. You had to pay for breakfast. The only thing you got for free was coffee. For the price of the rooms, the breakfast should have been included.

Location is in a sketchy area. Rooms and hallways are in need of a cleaning and bathroom needed quote a bit of maintenance. Breakfast- $15. Service- mediocre. Parking on premises for a fee. Otherwise, a great two night stay.

This is one of the worse experiences I had with booking a hotel. First, watch reserving through third parties. They bury no free cancellation in their terms. Even though I had issues booking on their website and called, I’m out $167 because I originally booked online 27 minutes earlier. Then, booking a king size room 2 months in advance didn’t guarantee a king size room. They overbooked and gave us a queen. Finally, I was charged $105.12 for incidentals and they only credited me $100.00. So, I had to call and fight the difference. I will not book this hotel again.

The Hilton Garden Inn at 1999 Power Plant charges taxes regardless of being on military orders. The manager explained and Hilton Honors would not refund the taxes and said that the tax exemption policy is chosen by the hotel. I hope this helps people know not to stay there and to check their charges if already staying there.

Hotel is located in a sketchy area. Ridiculous that they charged for breakfast and the options aren't even great for the price they charge. I know that weed is legal in VA, but if the hotel is supposed to be smoke free, why does it smell like such.