Hilton Lexington/Downtown

Dissapoointed. We booked this trip for our anniversary and I had left a note about it in our reservation. Not once did it get recognized until we checked out which from my experience is the worst way to make a significant other feel special. Next came the room. Im pretty big on room appearance and cleanliness and this missed the mark. We stayed on the 15th floor. The window is dingy and not well kept or cleaned. The pile of dirt dust, and trash under the head of the bed was absolutely disgusting. Picture provided. The hotel offers room service but from the app and TV there's no way to see a breakfast menu and unlike most quality hotels there is no paperwork or brochures in room to provide any information. The whirlpool we got to sit in on Saturday morning was not warm and was colder than the pool and the lining of it isnt well kept so you can feel the water trapped inside the lining of it when you sit. By the end of the day after we reported this, it was closed and marked as "out of order". From someone who travels routinely for their employer and recreational and has for over 20 years, this is by far the worst hotel experience to date and Im a Hilton Honors member. Im not sure why this location is as bad as it was but they definitely have room for improvement. For those going to Rupp Arena right next store that was perhaps the only plus side of a 3 day trip. There's covered walkways through the hotels that help you to avoid the streets but keep on mint after 11p the doors are locked and if your event goes over that time frame you'll have to walk back on the sidewalks outside.

Great location downtown with lots to do in the area and Rupp Arena across the street.

Hotel is nice and room was good ...Came in at it was like walking into an icebox (thermostat reading 62)! Adjusted the thermostat to 72. Went to dinner and concert and came back to continued arctic conditions. Called front desk and they explained the only way to control the air conditioning was to turn it off. (Due to age of building it's only full blast air or full blast heat). Really? Had to have them bring up extra blankets while the temp even out after turning off the nordic air. Was charged for valet parking and didn't valet. Think I will see other options next time.

So me and my friend stayed at this hotel for a night the location is great . But the rooms are nothing to be impressed about we walked in our room thw thermostat was already set at 60 degrees and the room was hot so I called the front desk and they sent a maintenance man in to check it and he said is was more then likely froze up witch makes since. You would think the staff would have changed our room well nope they sure didnt. So we walked downstairs to order our food from the restaurant inside hilton because they directed us to scan the barcode witch did not work. So we walked down there and the ladie said she would bring our food up to our room for a room service charge witch we had no problem with. So needless to say we got to our room and we got a phone call maybe 16 minutes later telling us we had to come get our food because she was busy!!! Uh okay so we went down there and ourfood was dumped over in the bag and we was still charged our room service fee we told staff they never fixed it so we saod the heck with it we then went out to eat and seen a movie came back three hours later thinking the room would be cooled down absolutely not . They would not change our room until 230am and im a gold member and I will never go back to this hotel again. It's all outdated needs a lot of repairs done to it and the price of the room isn't worth it because your going to be sweating all night and the staff will not do anything about it. So good luck if you come to this hotel

Housekeeping doesnt clean properly, there is mold in the bathroom along the floor, the door to the bathroom is swollen so the door doesnt close unless you SHOVE it, and then I was locked in my own bathroom for 10 minutes because the door wouldn't open again! The towels feel like sandpaper. There is absolutely no exhaust fan in the bathroom (which is most likely the cause of the door swelling). If you stay in room 919 make sure you secure your door as well, as it doesnt close fully on its own and you have to physically push it to latch. Staff was great, especially the ladies working in the restaurant and behind the bar.

We didn't get in till late so I didn't change rooms but normally we would say something the AC wasn't working so the room was warm. Shower only half worked. Only two towels. Refrigerator didn't seem to work, put leftovers in there. Threw them away. We haved stayed in a lot of Hiltons, wife is a Gold member, this is probably the most disappointing stay at one. The amount of money we spent we should expect more. The only positive was location.

Honestly overall really great hotel experience. Gave me a free breakfast voucher. Room was clean and relatively new. Most the hotel besides the pool seemed recently updated. Staff were very nice and made the whole process easy. Gave me early check in and a drink coupon. Location is perfect with tons of walkable places nearby or a short uber away. For the price, location, and amenities, I’d come back.

This is my go to place to stay in Lexington. I always have great service. This last trip was just great. Lauren and Kati at the BBM were excellent.