The Westin Chicago Lombard

My cousin got married at this hotel, and the entire experience was a disaster from beginning to end. The hotel failed to provide everything that was promised, leaving guests frustrated and disappointed. For the amount of money that weddings cost, there is absolutely no excuse for such poor service and lack of follow-through. The food situation was especially unacceptable. Not everything that was supposed to be served was available, and the overall experience fell far below what anyone should expect from a professional wedding venue. I was so dissatisfied that I ended up leaving and going to Harry Caray's Italian Steakhouse just to have a proper dinner. This was a once-in-a-lifetime event for my cousin, and the hotel's failure to deliver made it incredibly disappointing. I would not recommend this venue to anyone considering it for a wedding or special event.

DO NOT HAVE YOUR SOUTH ASIAN WEDDING HERE You will be charged for literally everything and it’s a logistical nightmare They will milk every possible cent out of you with fees and strict rules. They already charge $10/person for the ceremony and $77/person for the reception as a fee per person (food, room rental, taxes and service charges are separate!!), but somehow that’s still not enough. Want CO2 guns? Extra fee. Dry ice? Extra fee. We’re not paying $175 to have a fire marshal turn off the smoke detectors for 30 seconds of dry ice. Our DJ also informed them the products he uses do not make smoke alarms go off, but they wouldn’t budge. Fire paan? Not allowed. Meanwhile, they allow over an hour of open flame during the ceremony, so make that make sense. Cold sparklers that majority of venues allow? Nope! Passing out gift bags to guests at check-in? Another fee. Moving chairs from ceremony to reception? Another fee. The list doesn’t end They wouldn’t even give the bride and groom 1 shot at the reception like what?? Every other venue we had events at gave the bride and groom at least 1 shot. They were also carding people at the bar who were significantly older than 21?? People are not carrying their IDs in Indian outfits. People do not want to be carded at a wedding. It looks tacky. On top of that, one of the bartenders was extremely rude. Another ridiculous thing was getting upcharged for black linens at the reception when most venues include black and/or white linens as standard options. They also provided nothing complimentary, except for the 2 rooms all brides and grooms yet regardless of how big the wedding is. No separate getting ready room for the bridesmaids, no breakfast room, no after party room; NOTHING special considering how much money this hotel made in revenue from our wedding. Even the hotel rooms only got ONE water bottle per stay which honestly felt cheap. The rest we had to provide to our guests on our own, and surprise 6 cases of water bottles mysteriously went missing. Furthermore, we specifically requested housekeeping at 10 am because check in asked what time we wanted it, but surprise surprise!! Housekeeping showed up at 4 pm while we were getting ready for the reception Overall, the experience felt very nickel-and-dime. Every conversation somehow turned into another charge and left us constantly frustrated and having to compromise things that shouldn’t have needed to be compromised on for our special day. We initially started this process with Kelly, who was the event liaison the hotel provided us. She left the hotel in the middle of planning our event and no one informed us. Victoria eventually took over very quick to respond, she didn’t advocate for us at all, inconsistent at times and was not willing to be flexible at all. She did not offer any alternative options or compromise to our requests at all, just blatantly stated xyz is not allowed. Part of this is on us because we initially had a terrible wedding planner (we switched 3 months out from the wedding) who failed to explain any of these fees and annoying rules before we signed the contract, but still, for the amount of money our wedding brought into this hotel, the constant nickel and diming was ridiculous. While we had a great time at our wedding, we ultimately wish we’d gone with a different venue. This hotel is money hungry and no Marriott hotels will be getting our business after this experience.

As a Bonvoy Elite member who has stayed hundreds of nights at various bonvoy hotels, this ranks amongst my worst experiences. Body hair in the shower, I was pretty grossed out but it can happen. Pulled back the bedsheets and there was body hair on the pillows and the bed sheets. I called the concierge to ask if they could get me a new room. Was told no, there’s no availability. Asked if they could move me into a different room, was told no. They offered to change sheets, I said that doesn’t resolve the issue that the rest of the room was unclean. No response to that. I said I guess it is what it is and the front desk hung up. Nothing else. So disappointed. We’re here for a company town hall, hundreds of rooms booked and this is the treatment we get.

As of 2026, this hotel is definitely showing its age. Furniture is damaged, there are many stains on the floor and walls, the bathroom counter has scratches everywhere, etc. It's certainly not "new".

Check in: such an awe factor when you walk in with a massive lobby and extremely tall ceilings. Harry Carey’s to the right of the lobby (an upscale restaurant) and and to the left it appears to be a banquet hall. There were a billion people in the lobby when I arrived so it did take about 15 mins to check in. But I can’t doc the hotel for that, because they can’t control the rush of people arriving Room: we had a king corner suite on the 8th floor! It was very nice. There was a little couch thing in the room that comfortably slept our toddler. (We asked for extra blankets) We did not feel cramped at all. I was a bit disappointed when taking a shower and the shower gel, shampoo and conditioner were empty. I suppose I could’ve called down and asked for more, but at that point I was already in the water. So I just used the bar soap. It was not ideal in my opinion. One thing I could point out, and I’m not sure if I should mention this. Looking out on the view you can see the rooftop. It is really dirty and looks a bit gross. So, this doesn’t factor in to my reviews but I would think the hotel would maintain that to keep it looking nice. Pool: there are NO steps to get into the pool. I actually almost considered dropping a star for this, BUT the only reason I care is because my kids are little and struggled with the ladder and the pool is 4 ft across the entire dept. it would’ve been helpful to have a shallow end for kids. But for a lot of people it is an ideal pool. It is massive. Literally massive. Like 3 regular hotel pools combined. Also there is a whirlpool. It is small. And also the bubbles are like super powerful. Like almost too bubbly. LOL. I don’t know how else to describe that. I just felt like I was being splashed in the face the entire time.

Good rooms , front desk is helpful , gym was great , pool hot tub were nice also . Me and my family had fun staying here . Parking is easy in the parking garage next door !

The hotel was amazing my son and my mom enjoyed the pool. The suite was huge, clean and very spacious for all of us. I will always stay at a Westin! Never disappoints

Room Ok. Just roughed up and stained. Had to call maintenance on night 1 of a week stay. No heat from AC. Shower wouldn’t drain; nozzle wouldn’t stop spraying. Price was definitely different than what was initially booked. But all in all straight in the middle rating. Very ehhhh.

Very nice place