Best Western Plus Executive Court Inn & Conference Center
Guests often praise the clean rooms, comfortable beds, and convenient location near the airport and mall, with some also enjoying the breakfast offerings. However, multiple reviewers noted issues with the front desk staff being impersonal or unhelpful, and some rooms have been described as run-down with unpleasant odors like mold or cigarettes.
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Front desk was pretty emotionless. Seemed almost robotic and impersonal. I used to work in hotels for 14 years and I wasnt impressed being on the other side for a change. My room smelled mildly like mold and we weren't given enough towels but we managed. I'm not much of a complainer so we just dealt with that we got but, definitely not impressed by this one.
I am writing to express my deep disappointment with our recent stay at the Best Western Plus Executive Court Inn & Conference Center in Manchester, New Hampshire, from Friday, June 26 through Sunday, June 28. This stay was booked through Amex Travel, and I expected a level of quality and service that was, unfortunately, nowhere close to what we experienced. From nearly the moment we checked in, it was clear something was wrong with the room. The humidity and moisture level was so severe that we were forced to run the air conditioning unit on the dehumidifier setting the entire stay just to make the room tolerable — which meant we had no actual air conditioning for the full two days, in the middle of summer. The moisture was so bad that it got into the electrical outlets, and our electronics would not charge because the ports detected moisture. On top of that, the floor was so wet — not carpeted, and slick with moisture — that my kids actually slipped on it. That is the reason we had to run the unit on dehumidifier mode in the first place, at the direct cost of being able to cool the room. This is not just an inconvenience; it’s a safety hazard, especially for a family with children. The room itself was also falling apart in small but telling ways — hooks were falling off the wall, and there were no privacy curtains on the window. Since our room was on the first floor directly facing the check-in parking area, we were forced to keep the blackout curtains closed the entire stay just to have basic privacy, which meant we had no natural light for two full days. The amenities we were counting on for our kids were essentially unusable. The game room was not functional, the claw machine had no prizes in it, and the one game that did work had no change machine available, so it was effectively useless too. Between that and the room issues, our children had almost nothing to do beyond a bit of pool time. On the topic of the pool, the chlorine smell on the lower level was overwhelmingly pungent, and the pool area was clearly in need of repainting. There was visible rust and water damage around the vents, which did not give the impression of a well-maintained facility. Breakfast was another letdown. The muffins and other baked goods were visibly cold and hard, clearly having been pulled straight from a freezer rather than freshly prepared or even properly thawed and warmed. I also want to note that the main entrance’s automatic door was extremely loud and clearly in need of service, making a jarring noise every single time it opened throughout our stay. Finally, the service did not help matters. When we asked for extra towels for our family of four, we were initially given only two. When we explained we needed two more, we were met with a visible look of annoyance from the staff member, as if a basic request for a family of our size was a burden. Between the safety concerns from the wet floors, the loss of air conditioning due to the moisture issue, the malfunctioning electronics, the broken amenities, the poorly maintained pool area, the subpar breakfast, and the unwelcoming attitude from staff, this stay fell far short of what we expected from a Best Western Plus property, and frankly short of what should be acceptable for any paying guest. I reached out to the hotel and corporate and got no answer. Amex reached out on behalf of me and kept getting told that the manager would call back. After 2 hours on hold and 9 business days later, Amex called again and got Mr. Shah on the phone, who was extremely rude and kept cutting off the Amex rep before she could finish a sentence. They finally agreed to refund one of the nights because "they haven't heard of these issues" before.
Strong smell of cigarettes in the bathroom!
Great rooms and location. Close to the airport and mall.
Clean with comfortable beds and plenty of space. Fitness center had free weights and plenty of cardio machines. Big bonus for the espresso machine at breakfast.
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Останнє оновлення: 2 листопад 2026