WaterWalk Extended Stay Minneapolis - Plymouth

Your front sneak Manager with the braids is as NASTY as they come the attitude is uncalled for. I was like she was trying to intimidate me. We changed the reservation and she DEMANDED THEY CALL THE DESK Although she saw it changed as we were on the phone with booking.com. She turned the volume off on the front desk phone so she could purposely miss the call. If you have staff like that working at your front desk, you will be get a lot complaints. Nothing nice about being Bch😩

Randy is nice to your face terrible behind your back. I was accused of pot smoking when I don’t smoke I have two kids. I had to beg them to clean and fix things. I been here for almost two months terrible I paid 4,000 a month to be treated like nothing. No one comes to clean and their sinks, and showers don’t drain. You have to sit with a full sink and tub. My first two weeks here I was woke by a party at 2am that didn’t end until 6am. My first night water came in my room after a storm and the dish washer was rigged. This place is a joke. If I could rate it one star I would. This is why I am scared to rent. The way I was judged here speaks volumes.

Randy ignores all my emails and chargers me for things without confirmation

Doesn't accept wyndham points....

Never Again... This place was nasty adjacent. It looks nice from the outside at night, but once you have a clear view, it's not. We got to the room at night and noticed the floor felt sticky in areas. We decided to get a wet swiffer to see if we could 'unsticky' them...good/bad idea. These floors were so nasty that an entire small box of wet swiffer pads (lavender smells great) did not fix the problem. The swiffer pads were so disgusting that we took them to the front offlice, at which point we were met with disgust and embarrassment, and a comment from Larry, the general manager, that he would contact us. He even asked if he could keep the swiffer pads to use for training. NARRATOR: Larry never contacted them. On our second night there, a couple of guys rented the suite across from us and apparently enjoyed blowing their cigarette smoke under their door and into the hall; it was thick. There was also another chemical-like smell that we didn't want to guess. After reaching out to the office, we saw the desk worker walking up and down the hall with air freshener or something. The outside was just as bad with dog crap and other garbage laying around. I am pretty sure we were the only people that picked up after our dogs, but they also didn't have any dog poo stations. I do not recommend this place for a family, nor do I recommend this place for a business trip/week. It is definitely headed the way of the stereotypical extended stay.

Wonderful rooms and property! Friendly staff that is exceptionally friendly!

Lindsey and Kayla are wonderful and excellent service! We appreciate their service!

I will stay here with my pup again! The hotel is clean, quiet and the rooms are so comfortable, like having your own apartment for a few days. Everything met my expectations. The staff was so friendly and really helpful. I felt safe and really enjoyed staying here!

Randy Nelson was super friendly and very helpful! He was able to get us in a room in no time with little trouble the rooms and front entrance area looked and smelled clean! I didn’t even see a speck dust! It was amazing!

I have all 5 stars because this place is all that and more. Randy Nelson was awesome friendly customer service. The building is beautiful, clean and smell pleasant. If I remember correctly they had a post on the front desk saying we’re away, wowing our guest with exceptional service. From the parking, front desk through out the building and in every room all I could say was Wow this is really Nice!

me and my family unfortunately just left a very disgusting horrible hotel ( BTW WORST EXPERIENCE EVER ) not so far from water walk but from the first time we came in we was welcome and was assist with the upmost respect by Randy WHEN I TELL YOU HE IS THE MOST PROFESSIONAL ..MOST MANNERISMS PERSON I EVER MET WHEN IT COMES TO HOTELS!!! …. OTHER HOTELS NEED TO TAKE NOTES FROM HIM BUT HOW RANDY WAS IS JUST A BONUS THIS HOTEL WAS SO CLEAN AND SO HOMIE FEELING I WILL DEFINITELY RECOMMENDED THIS HOTEL /APARTMENT TO FAMILY ,FRIENDS ,EVERYONE I KNOW after what seen and meeting the people I met I refuse to look anywhere else this is the GOLDEN GRAIL

I've had to put a total of 12 maintenance requests in. Everything breaks or goes wrong one thing after the other here. They also reset the keys it feels like every month. This means if you didn't know they were reset, you'll be locked out every single time it's reset. They also won't tell you when this reset happens. You will have to get locked out, go up to the front, just for then to tell you everything was reset. The only good thing about this place is no credit check, and it's quiet. I've had nothing but issues here. Dog poop everywhere, needles, staff at the front ignores phone calls at night, kids who don't live here like to throw rocks at cars (broke my windshield), some residents are lazy when it comes to throwing trash away, some cars are broken down, I've found children in the garage messing with my car, lots of riff raff at night, etc. I had a chihuahua come after my two dogs a few weeks ago, and nothing was done about it. There is another tenant here that also has 2 very aggressive and large dogs that are off leash running around a lot of the time. They've had several complaints against them, and again, management hasn't done anything. New management has also not been good so far. The only people that actually seem to do their job are the cleaning lady, an older lady I often see at night at the front, and the maintenance man. Managers are joke who don't take care of anything, and the front desk staff is generally rude if you're white. I've lived here for around 2 years, and this place just isn't worth it. $1550 for a glorified hotel and $100 to park in the garage is steep. Considering they make it very clear they're not responsible for any damages even in the garage, it's too much. Management now only really seems to care about making sure the owners think the building is clean and handing out eviction warning notices. This place is also very unsafe. Someone banged on my window at 12am. Managers response: I'm guessing someone was trying to get you to let them in. That's extremely scary and now I know they don't care about safety here. I would highly consider renting elsewhere. If we could've, I would've originally rented somewhere else to begin with. This place is getting worse day by day. One last thing. Don't be surprised if you get a random letter stating you're not allowed to renew your lease after not doing anything wrong, being a tenant for 2 years.