Hampton Inn & Suites Port St. Lucie West

We are long-time Hilton Honors members. On July 14, 2026 we made a reservation for two nights, August 25-27. We were returning permanently to the US on August 24 with my husband’s service dog after living abroad part-time. On this trip the CDC compelled us to go through Miami, where our dog needed to be examined and kept overnight by Customs. We planned on staying over in Miami one night, then drive to PSL on the 25th. However, on the 25th, a delay by the CDC meant our dog had to stay an additional night in Miami, where we had to pay for an additional hotel night. I phoned the Hampton Inn in PSL to explain our situation. We are seniors on a fixed income. The nice woman who answered confirmed that they had charged our credit card already for the 25th, that she had no power to help us out financially even though we were Honors members, and that we needed to speak to the manager when we arrived on the 26th. I told her that we would still be arriving on the 26th. Note, when I called on the 25th, it was still early enough in the day for the Hampton to fill that room. The next morning, the 26th, I called the Hampton again just to confirm our reservation only to find out they had cancelled it, despite my phone call the previous day! When we arrived, we asked to speak to the manager whose name was, I believe, Patel. Well, from the second we encountered him it was clear he was not going to help us or credit any of the money we’d spent the previous night (a Tuesday) for a hotel room we did not occupy. His demeanor was cold and uninterested. We became Honors members for a reason, and I can assure you it was not to be treated like this. The room itself was nice, and we appreciated being close to the rear exit to the parking lot with a service dog. However, the back door card swiper was broken, so one of us had to wait to let the other back inside. Not very convenient. The front desk acknowledged this was an issue and said “someone was working on it” though we saw no evidence of this, and there was no sign indicating it did not work on either the inside or outside of the door. One other thing, every bit of paperwork the hotel made us sign for the dog, a SERVICE DOG, referred to him as a “pet.” This is a huge distinction, not to mention an ADA violation. Even though I corrected the desk clerk, the paperwork still read “pet.” Overall, this location is definitely not a credit to the Hilton brand.

Terrible customer service from FDA Daphne, I was trying to checked out early and instead of taking care of me. She was concentrating on calling technical support, looking for things below her desk to the point I had to tell her to make eye contact with me. That’s part of a customer service and still ignored me and didn’t care, she said she was listening (while doing other things other than paying attention).

The coffee was cold when I arrived at 5 PM. I had to arise early to pick up my wife from Miami airport, and there was no coffee at all. The woman I asked if there were any coffee seemed annoyed by the question. That, in turn, annoyed me.

One of my fav place with I am aways from home, clean room, beds, bathroom.

Clean rooms, friendly staff, surrounding areas welcoming

Excellent customer service, food, amenities.