Palace Modern

Loved this hotel. We were living inside a wonderful gallery that we had all to ourselves.

Room 7 was very nice. Close to everything and very convenient to check in and out. As others have mentioned, the glassed in bathroom is a little strange, but not a deal breaker. We had trouble sleeping, because the bed only had a heavy down comforter. So we would wake up hot then wake up cold. However, I did not contact the management for a lighter blanket. So I would chalk this one up to me. My real problem came with the bill. I had noticed a charge on my CC several days before we arrived. I contacted the management and I was told that it was a hold for amenities and would roll off. I then was not too concerned about the final bill including an amenities charge, of $35/day. So when I checked my CC bill at the end of the month, I was told it was a charge for amenities, but I got no answer as to what those amenities were. We used the shower gel, made coffee every morning in the room, and got filtered water from the amenities room. I guess the most interesting thing was that the amenities charge was essentially the Winter discount. I am sure it was a communication issue, and not intentional. However, for me personally, I would have preferred a price that did not appear to change. In the original booking process, I do not remember a amenities fee being mentioned. In all hotels we have stayed at over the years, if we did not use the bottled water, or eat the snacks in the room, or use anything from the mini fridge, the amenities fee was refunded. The first charge I had contacted management about did roll off, but not the final charge on the bill. Overall, location was great, room was comfortable, management was very responsive. I will stay again, but will get clarification on amenities charge. Thanks

I was attracted to the modern decor and setting in a town where adobe is the prevailing style. However, there were many flaws in the design and administration of the property, I will not ever stay here again! The showers suck. The partition is not long enough and water flows all over the bathroom floor. We had to use so many towels each time anyone showered to dry the floor so no one would slip on the water. Also, the in-room fridge hums really loudly and disturbed our sleep. Once we figured out where the noise was coming from, we had to pull the plug. Lastly, while the “self-service” nature of the hotel may sound appealing, it is just a cost saving measure. We got locked in our room because the digital locks failed. Fortunately it was during the day and there was a team member on site. The lock did not get fixed, but fortunately there was an unoccupied adjoining room they opened and we were able to leave from that room. BUT, if there was no adjoining room, we would have been stuck for who knows how long. If this happened at night when no team member was on site, it would have been even worse. The ONLY redeeming aspect of this property is the wonderful and lovely staff who did their best to help and accommodate, but these factors are out of their control and doesn’t make up for the faulty design of the property.

Nestled in the heart of Santa Fe it provides easy access to food and shopping.

Excellent experience yet again! I love the modern aesthetic that also provides a feeling of a home comfort - a home away from home. The workers and owners are incredibly kind, nice, and welcoming. This place has a special magic and it's part of why they were recognized in the prestigious New York Times. I'd recommend this place to anyone! There's even a sushi restaurant and a bar on the bottom floor! Doesn't get much better than that.

I had a very hard time rating this place, because it's great and not so great at the same time. Let's start with the pros... Location is fantastic, you are right in old Santa Fe with an easy walk to anything. Parking is taken care of free. The place is bright, modern and pretty. The linens are nice. Now the cons... The bathroom is weird and it feels like you're in a glass fishbowl (because you're in a glass fishbowl) and you have zero privacy. Although the hotel itself is bright, the room is dark with small windows. There is an outside door, but you can't go anywhere or sit or relax. There are no good common spaces to relax outside your room. And there is no pool or other distractions of any kind. If they added an outdoor congregation area, added some indoor seating (maybe upstairs by the balcony), and fixed that glass bathroom problem, this would be a five all day long.

Very nice rooms. I would prefer the hosts communicate via text, instead of email, if that’s the preferred communications channel of the guest. It’s contactless or digital concierge/checkin style - which I like - but pushing guests to communicate via email, when many people do not have email notifications pushed to their phones, especially while on vacation (I don’t want to have to check my email), was not optimal. Time-sensitive messages were sent to me via email when I had been texting with them immediately prior. There’s no housekeeping which was stated in the middle of a paragraph of an email sent after I booked, but I missed it. So I asked for housekeeping after our first night and they came, no questions asked (like I have at other hotels with this same “invisible service” - they don’t automatically have housekeeping come to the room, but you just have to request it). When I asked the next day, they said they don’t offer housekeeping (my bad!) except for one complimentary clean (wish I had known that and scheduled it for the middle of my 4 night stay), and any additional cleans for a fee of $40 each (yikes, no thanks). There’s a line item charge for the “amenities closet” if I want to restock anything in the room. Felt like nickel and diming. Drop the amenities line item (what if I don’t use anything in there?), fold it into the price of the room, and tell me up front about your housekeeping policies or whenever it’s obvious I dont know your policy. I stay at hotels because I don’t want to make my own bed - otherwise, I’d stay at an Airbnb! A couple other small annoyances like no speaker to play music on, the shower design makes the water spill out onto the bathroom floor, and an issue with an exterior security camera that captured the inside of our room. It’s not lost on me that I’m complaining about staying at a luxury hotel! But still, the place was pretty and the location was great.

This a very unique and modern place to stay. Has a boutique type feeling to it. They have incorporated a contactless check-in but were extremely accessible and attentive via text/call. They provide extra towels, toilet paper, coffee, and other toiletries in a closet in the hall way for guests to help themselves to, as needed. During our visit, Santa Fe experienced a heavy rain storm that knocked out all power for almost 7 hrs. The owner, Jim, showed up on scene to provide flashlights and cordless lights to guests and the manager, Jen, communicated with us through our check in when the entry codes weren’t working. There is a coffee shop, sushi restaurant and art gallery in the lobby of the hotel building. We felt extremely safe and the stay in the room was comfortable. The hotel one block from The Plaza and has free covered parking. We will definitely stay here during our next visit to Santa Fe and highly recommend this hotel to others.

Beautiful and comfortable! Easy contactless service!

Love. Love. Love. We stayed in #6, a king room with a suite, and absolutely adored the spot. Connected to a GORGEOUS gallery, even though it has “invisible” service, the team at Palace Modern truly thought of everything. This is just a two minute walk from the Plaza, connected to a coffee shop and a sushi restaurant (and another one I cannot remember). Free parking comes with your unit and the rooms are spacious and SUPER CLEAN. The rooms are equipped with everything you need and the pillows are some of the best I’ve ever rested with. We are so glad we booked at this TRULY boutique hotel. It’s decorated beautifully and is exceptionally clean. I’ll be recommending this hotel again and again for any other visitors asking about where to stay in Santa Fe!

Beautiful rooms in the perfect location! Fabulous art and interiors. A very welcomed new addition to the Santa Fe scene.

Where do I start with this great review of this wonderful hotel? There was an offer that if I booked between certain dates, I would be eligible for a discounted price. We ended up paying less than $200/night. When we had terrible weather and were unable to travel during our normal dates, Jen allowed us to use the next available day for our trip or give us a discounted amount. We decided to go with the next available day to add to our trip. We were given plenty of instructions by email and day of by text. This made everything so easy. Someone mentioned in a review that parking was off site, but it was very close and very convenient. I appreciated this opportunity the hotel gave us. I felt extra secure as one had to have special codes to enter the hotel in various places. Not just anyone could enter. The room is where everything is - within walking distance. We truly enjoyed this. Room 8 was extra nice and clean and cozy and pretty. The photos show exactly what they look like. The bed and pillows and chairs were comfortable. The lighting was very modern and pretty cool, actually. Their towels were super soft, smelled good and were still absorbent. They had all the amenities needed for your stay. And the items supplied smelled great, were great for the hair and skin. This was a huge plus! They had a nearby room with additional items as needed. We had the furthest room stuck in a corner away from walking traffic. It was great. There is no staff onsite, but they are easy to communicate with and quick to respond. I believe in first class personable staff. And even though I did not see them in person, they did exactly what I would have expected when needed. There may be other things I cannot remember, but those were the highlights. Some things to consider in the future... The open shower idea - the one where about a 2.5 glass is what separates one in the shower from the rest of the restroom is not enough of a separation. The restroom air was cold when trying to lather up. Also, water tends to fall outside of the shower area onto the restroom floor because of the short shower glass. Although there are plenty of bath mats to assist with this, it just drove me crazy to have all this water fall outside of the shower area onto the restroom floor. But this is just a design flaw. It may have been necessary to have a big enough opening to allow people into the shower. But I bet the glass could have been a little bit longer to assist with my little issue. One afternoon, there were several kids about ages 10-13 playing in the hallway to the rooms and this small sitting area one encounters when entering the second security entrance. They were playing and making all kinds of noise. This could be heard clearly from our room. And keep in mind, we were kind of hidden in a corner of the hall of rooms. But, thankfully, we weren't trying to sleep or anything. It was just annoying. If there is a better way to have a better sound barrier, that would be great. And I feel bad even mentioning those two things, because we had a WONDERFUL experience. Thank you! We plan to return!!!

Excellent location, easy check in, and comfortable stay. We highly recommend this as top place to stay in Santa Fe.