Mix Brussels

The hotel is not a “typical” hotel. We had overall a good stay, but there were lots of small things that eventually built up. It is mixed with meeting spaces, gym, art gallery, food court and a hotel? Definitely the strengths of the hotel is its surroundings and the gym+ wellness area. -What we found very unfortunate is that we need to make our way through the hotel lobby (where meeting spaces are and restaurants and check in) in order to make it to the spa. -As well as during our stay we were asked for a deposit of 200eur even though we stay for like 2 days? - Would have been nice if the staff or anyone beforehand had mentioned that during our stay there would be an art exhibition and the hotel would be FULL of people which resulted in us having less rest and us given a room we were not expecting, because all the rooms were booked for an art exhibition? Odd. -The hotel first told us we had breakfast included then not, then fixed the problem. But it made us feel like we are in the wrong. - There is parking on the grounds but ONLY paid? Not even for hotel guests or gym members any discount or offers. -We liked that we could see the art exhibition. It was fun. -It was nice that they fixed their breakfast mixup mistake and offered us 2 free drinks for the inconvenience of the art exhibition. -The wellness is WELL equipped with good amount of saunas and pools. -The gym as well is WELL equipped with a fully performance focused gym. I honestly loved the gym. Overall a good stay, if service gets better and the whole vibes less confusing I might repeat but for now I am not planning on repeating our stay.

Overall, we had a pleasant and delightful stay as a couple. The hotel’s location is truly enjoyable, especially on sunny days, with plenty of beautiful green areas surrounding the property. We especially appreciated the large gym and wellness facilities (sauna, hammam, pool, etc.). Since wellness and taking care of both mind and body are important to us, this was clearly one of the main reasons we chose this hotel. That said, there are still a few areas for improvement that would make the experience truly exceptional: - The check-in process was a bit surprising: a €200 credit card deposit was blocked and we were informed it could take up to two months to be reimbursed. We travel quite frequently and had never encountered such a long timeline before. In addition, the interaction at reception felt somewhat robotic and rather brief. - The shower water pressure was slightly weak. - On the second day, there was an unpleasant smell in our room. We are unsure of the cause, but we mentioned it to reception during check-out. - The room cleanliness could also be improved. Despite these points, we still enjoyed our stay overall and appreciated the hotel’s unique atmosphere and wellness-oriented concept.

It has been a year that I have my Mix membership! So far, soo goood! I really enjoy the Wellness area. It’s incredible to have this amazing place here in Brussels. I really love the following group classes : Shape & Glow, Soft Boxing and Burn bootylicious! After several months of workout, I could really see the result 🍑

This place is a disappointment. Despite heavily marketing itself as a “members’ community,” the reality falls far short. I contacted both the management team and the founder directly and received only a generic response signed “the management team,” which says a lot in itself. I signed up as a member but what I encountered was the opposite. While the location is good and the facilities look decent at first glance, hygiene in the changing rooms and wet areas is poor, and equipment is frequently out of order. Staff engagement is minimal, service is largely nonexistent, and there is no visible management presence. The app was unusable for nearly two months, making it impossible to book classes. There was no apology, explanation, or compensation. Parking in the designated members’ area is extremely limited and often unavailable, forcing members to park elsewhere. Overall, the standard is well below comparable European and international venues. This establishment seems to exist more in marketing than in reality. There are far better options in the city offering a genuinely high-quality experience. I cannot recommend this place and feel that members are being misled.

Soon it will be one year since I joined Mix Gym and Wellness, and it has been a great experience so far. I try to go whenever I feel like working out or simply relaxing in the sauna, and it has become an important part of my routine. I usually visit in early mornings and avoid weekends, which works perfectly for me. At that time, I almost always have access to the equipment I want to use, as well as the sauna and salt room, without any waiting. So far, I am very happy with the services offered and the facilities provided. Living close by makes it even better, as it is extremely convenient and easy to access. Overall, I am very satisfied with my membership and the experience I’ve had here so far.