Résidence Les Balcons de l'Yse

An absolutely disastrous experience. We spent three nights in a small apartment at Les Balcons de l'Yse. The apartment was functional but otherwise in dire need of renovation. On the third night, we were woken up by a rat nibbling on the groceries we had left on the table. I want to emphasize that if the manager's behavior had been appropriate, I would never have left a negative review. However, what followed was appalling. Instead of showing concern (or apologizing, for example), he began by mocking us (and questioning our word), then displayed contempt and condescension, and finally became downright misogynistic. He said things like, "You're just kids, you'll learn," and "Shut up," to me, not my partner. The "young people" are 35 years old and had never encountered such behavior from a hospitality professional. Needless to say, we have serious doubts that our report of a rodent in the apartment in question was even taken seriously. This comment is to reiterate, since it's clearly necessary, that this kind of behavior has absolutely no place in a tourist residence or in everyday life, any more than a rat in the kitchen. Have a good day.

An absolutely deplorable experience. We were woken at 2 a.m. by a rodent rummaging through our food in the dining room. When we turned on the light, what turned out to be a rat, not a mouse, scurried away to hide behind the dishwasher. It then reappeared several times during the night, preventing us from getting any sleep. It's worth noting that we kept the windows closed throughout our stay because of mosquitoes, so the rat didn't come from outside. While this was our first time staying in a hotel, it wasn't the experience itself that prompted us to leave a review, but rather the manager's attitude in the morning, a curious mix of condescension, misogyny, and rudeness. At €115 a night, don't expect the service of a hospitality professional. Instead of an apology, our word was questioned despite the photos of droppings on the countertop, urine behind the sofa, and the gnawed slice of bread. Excerpts included: "We've never had rats, giraffes yes, but no rats," "You didn't even take a picture of it," "Shut up!", "Just leave, it'll be a nice break for us." They did offer a goodwill gesture of €82 (for one night's stay, excluding booking and cleaning fees). This downplaying of the situation makes us doubt that the problem is actually being addressed. The Luz town hall, which is responsible for requesting pest control, has been notified. In the meantime, avoid apartment B6 and the adjoining one, and while you're at it, avoid dealing with the manager—it'll be a nice break for you.

The apartment was not clean (cobwebs, spiders, dust, mold in the bathroom), the wallpaper in the bathroom was peeling, and there was a strong, unpleasant odor throughout the entire apartment. When we pointed out at reception that we hadn't received the apartment we booked on Airbnb, there was little surprise, only the response that "they were just sample photos." Only after our persistence did we receive a different apartment, but unfortunately, the aforementioned problems of poor cleanliness remained, making our stay very unpleasant. After I left an honest but negative review on Airbnb, the manager described us as "aggressive and rude" to reception, even though he had posted a "polite" review on my profile just two hours earlier (I've included screenshots here). It's very strange how quickly opinions can change. Our conclusion: far too expensive for what's offered! And for us, cleanliness is an absolute must.

The residence is well located, close to the city center. However, there were problems with the cleanliness of the accommodation, especially the bed linen (stained sheets and towels, hair on the mattresses, etc.). As for amenities, there weren't enough chairs at the pool, which was a shame.

I give the location a 4 out of 10, even though it's a bit far from the center. It's very quiet, you can start hiking right outside the door, and the surroundings are beautiful. But the service is pathetic; check-in was a disaster. The room was filthy, full of spiders, and they charged us a mandatory €75 cleaning fee, plus a €300 deposit that took 10 days to be refunded, on top of the booking fee. Next time we're in the area, we'll look for other accommodation.

Classic duplex apartment for 6/8 people, rented for 5. Very clean, well soundproofed, and very functional. In excellent condition with a large balcony. Mountain view. The receptionist was absolutely fantastic! Thank you 😊