Hotel Nova Vida Concepcion
Visitors frequently praise the hotel's welcoming and attentive staff, with many highlighting Sergio and Felipe for their excellent service. However, some guests feel the rooms are a bit expensive for what is offered, citing issues with linens and overall value for the price.
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A very comfortable and quiet hotel in Concepción. Close to everything. The staff are incredibly welcoming, hospitable, and always attentive to every detail. Highly recommended.
Excellent experience at the Hotel Novavida. I especially want to highlight the excellent service and friendliness of all the staff, who were always ready to provide quality service. The rooms and facilities are in very good condition, comfortable, clean, and welcoming. In addition, the hotel has a very central location, close to various points of interest, which makes the stay even more enjoyable. Highly recommended.
Great place, excellent service, everyone was very friendly and attentive to every detail. We appreciate Sergio and Felipe's help!
Excellent service. Sergio, the receptionist, was very kind, attentive, and friendly. They make you feel right at home.
good experience
Sergio provided excellent service; he was very kind, helpful, and attentive, and very concerned about our stay.
My partner and I were expecting a lovely evening after the REC festival, but they cancelled on us without any notice. Felipe, the manager and owner of the hotel, left us stranded, with no explanation and no solution. A complaint to SERNAC (Chilean National Consumer Service) is guaranteed; he oversells and doesn't respect his customers.
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