Extended Stay America Suites- Hampton - Coliseum

Fraud and deciptive practice. Paid for a room at Extended Stay America Suites- Hampton - Coliseum. Contract states minimum check in age is 18 yrs of age. When arriving to check in was refused and stated age is 21 years of age. Hotel refuses to cooperate and refund my money even though they are at fault for having the incorrect age. Already filed a police report for fraud and theft with Virginia beach sheriff's office.

This was the best stay I’ve ever stayed. Very clean and neat everyone was amazing especially Nisha she has outstanding personality and customer service.

Bianca is awesome

Super friendly front desk staff very accommodating

Awesome Hotel and Suites

My mother was displaced due to a fire in her senior apt complex and I needed to extend her stay. Nisha at the front desk was extremely helpful over the phone & onsite! I also witnessed her caring for another customer by phone of which she was amazing! Both instances she was apologetic even though it was not her or the hotels fault. Nisha exhibited great compassion, customer service, and efficiency. She is definitely an asset to the hotel!

Here’s a cleaner, more polished version of your review while keeping your experience and tone intact: Don’t stay here — it’s not worth it. Don’t believe the nice pictures and positive reviews online. The only positive part of my stay was the morning attendant, who was very nice and informative. Five stars for her. Now for the rest of the experience: We arrived about two hours early, and since check-in is at 3 PM, they charged us an extra $10 per hour just to check in early. Most studio hotels provide pots, pans, and kitchen utensils in the room, but not this place. You have to go to the front desk and request them because they’re shared among all guests. The same thing happened with the hair dryer — I had to borrow one from the front desk and return it afterward so other guests could use it. They also don’t provide daily housekeeping. The attendant told me rooms are only cleaned every 14 days, which I’ve never heard of in all my travels. Guests are expected to take their own trash to a designated trash room in the hallway, which requires a key card to access. Because of this, the hallway smelled like a landfill. The room itself was outdated and poorly lit. There were holes in the carpet, and the towels looked dingy and worn out. When I asked for fresh towels, I was told they all look like that and that I’d have to return the old ones first. I practically had to beg for an extra roll of toilet paper. To make matters worse, the A/C barely worked and hardly blew cool air. Luckily, the weather outside was cool. Overall, this was a horrible experience, and I would not recommend this hotel to anyone.

I absolutely love this establishment! Nisha is truly one of my favorite people here. She consistently goes above and beyond to make sure I’m comfortable and have everything I need. She always takes the time to ask how my day is going and genuinely checks in to see if I’m okay. Her kindness and attentiveness never go unnoticed!I absolutely love this establishment! Nisha is truly one of my favorite people here. She consistently goes above and beyond to make sure I’m comfortable and have everything I need. She always takes the time to ask how my day is going and genuinely checks in to see if I’m okay. Her kindness and attentiveness never go unnoticed! Bianca the gm is awesome as well