Country Inn & Suites by Radisson, Richmond West at I-64, VA

The place is a dump! The older lady who works there in the evenings and nights is the worst. Shes probably the owner. So disrespectful and cannot communicate. The place is so dirty and the towels that should be white are tan. My feet got so dirty from the floor in the bathroom. The room smelled like mildew. My company had to move us to another hotel.

5-star

Do not stay here. The room was dirty and the smelt like mold. There was filth on the air vents and lights and in addition to this, there were red stains on the floor and the walls. When we looked at the sofa bed, there were crumbs in the bed and the sheets. It was obvious that there were holes in the walls that were covered up by tape and a fresh coat of paint. We did not even stay the night, just walked in and walked out after inspecting.

Toilet did not flush properly and shower curtain was broken. Location was great and staff was fantastic.

⭐⭐☆☆☆ (2/5 Stars) Extremely disappointed with my experience at Country Inn & Suites Richmond West. This morning, before leaving the hotel at approximately 11:00 AM, I officially extended my stay through June 10, completed the payment, and specifically requested housekeeping service, including fresh towels and clean bed linens. After spending the entire day sightseeing with my family, we returned to the hotel around 6:00 PM expecting our room to have been serviced. Instead, we found the room exactly as we had left it. No housekeeping had been performed, no towels were replaced, and the beds had not been made. What is even more concerning is that I have now been sitting in the lobby for over 30 minutes with two children and family members trying to get assistance. There is absolutely no one at the front desk. No staff member is available, no one answers the phone, and there appears to be no way for guests to obtain assistance or even receive an explanation. As I am writing this review, I am literally standing in front of the reception desk taking a photo of the completely unattended front desk area. The photo attached to this review was taken just moments ago. There is no employee present, no manager available, and no indication of when someone will return. Guests are simply left waiting with no communication whatsoever. I understand that mistakes can happen and that hotels can experience staffing issues. However, the complete lack of communication, customer service, and staff presence is unacceptable. As a paying guest who properly extended her stay, paid for the additional nights, and made a specific housekeeping request in advance, I expected a much higher level of service. Had there been communication, accountability, or even a simple acknowledgment of the issue, this review would have been very different. I sincerely hope management addresses this situation immediately and takes the necessary steps to improve the guest experience for future guests.

Super easy. No complaints

Terrible experience! Front desk staff member was not helpful. Rooms were dirty with ripped and soiled furniture, stained carpets, and soiled sheets. Staff offered “fresh” sheets which were worn and thin and did not fit our king bed. Staff member refused to deliver the sheets to the room and insisted we come down to front desk to obtain the “fresh” sheets. The staff member finally agreed to change our room which was only a slight improvement. Front lobby was dark and dirty with a strong musty smell. We skipped the free breakfast as we departed prematurely in the morning to get away from this environment.