Chateau Saint Denis Hotel

We recently had a two night stay, FANTASTIC ! Staff was extraordinary and go beyond your expectations ! Room super clean, Hotel super clean! Hoping to plan another trip there soon! Very close to shops and Great restaurants. Only complaint is small parking lot behind hotel, Few handicap places, but this won't deter us from going back. Guy and Paulette

A very pleasant surprise. This hotel has such charm. You almost feel privileged. It's very well located for exploring the old town of Nakitchoches on foot. Perhaps the only slight drawback: no microwave in the room.

I arrived to the hotel tonight (3-27-2026), and was given two room keys that was someone else’s room. This is dangerous and good thing they had their security latch attached. The front desk representative was extremely rude and the manager was also not professional. I recommend a different hotel. Do better.

This hotel is in major need of an overhaul. From the rooms to the staff. Room was not very clean. We had to bathe our children in the tub and there was not a stopper. The staff suggested we shove a wash cloth in the drain. The bartenders were nice - they might have been the bright spot of this establishment.

I'd first like to thank Misty the Hotel's housekeeping manager for trying her very best to accommodate me and everything she came up with which actually made plenty of sense was shot down... I booked a room on booking.com "3rd party site" before booking I called to ensure I was in fact booking the correct room as the hotel & 3rd party site wasn't really clear on the description of the room. I booked a junior king suite being I needed a private bedroom with a door. Upon arriving I was just thrown in a 1 king bedroom. That wasn't going to work being I needed 2 beds. I was offered a rollaway bed & 50% off my room. I still needed a door for privacy. As I had my 12year old traveling with us. Misty found a clean room of what I booked but for whatever reason I couldn't get that Empty Clean Room... When it was time for my husband to set up the rollaway bed, my daughter sat down and it literally folded into an "L" shape.... After all of the back & forth we were tired she end up putting 2 chairs together to sleep in... Go to breakfast the next morning to find out 2 other couples were also given rooms they didn't want which could have technically been solved amongst us 3 because we could have switched rooms... Misty & all of her staff as well as the kitchen staff is Phenomenal and willing to provide issue resolution at any & ALL COST However I can't say that about the front desk which is sad because that is the first encounter‼ This could really be a great place to stay outside of whom is responsible for the room assignments and The front desk personnel ‼ I was told by front desk 3rd party site isn't accurate with their room availability. Let's not forget I called & had assistance with my booking from the hotel staff That Wednesday during my booking, so that excuse doesn't work... My stay was 3/21/2026 check out 3/22/2026

We booked a king size bed with a courtyard view, and were given a room with 2 queens and no view. When questioned about this, the lady at the front desk said there was some issue with the king room and the 2 queens was the only one available. Ok, stuff happens, I’m sure she wasn’t lying about it. After spending about 1+ hour in the room, we headed down to attend a family event. On our way, we randomly passed a woman and her child heading up to their room with their luggage. I thought nothing of it, until the next morning at breakfast, when this same woman was talking to another table of guests about their rooms. Apparently the woman and child, along with her husband, had booked a room with two beds. They were given a room with one king bed. The other table was also given the wrong room. It seemed to us that the hotel had given me the family’s room, and the family got my room. What made me even more upset, was the hour plus gap between my checking in and the family checking in. There is no way that a king room wasn’t available when I questioned it, because the family was still an hour away from checking in themselves. We asked around to other patrons, and many people were having the same problem. Go read the other reviews for this hotel and you will notice a pattern. There are two elevators, but only one works. The breakfast was very mid and could have had more options. I will never stay here again, and will never recommend this place. For having such a fancy sounding name, the hotel is run down and needs some updating. Take your business elsewhere. These people do not care.

we showed up to a room

Drove 3 hours only to be told by an extremely rude receptionist that my room was not booked despite having a confirmation

Condition of the room the furniture is raged it needs to be trashed

Great location to walk downtown! Parking is poor! We had to part a block away across the street. Rooms are basic for being in a historic area.

Honestly a great hotel, but the doors are just absurdly loud and will not close without slamming. Especially since some people are coming in late at night, which is fine, go party. But its just absolutely absurd how loud these doors have to be i function properly.

Hotel charges extra hidden fees for parking, breakfast, credit card fees, and other "amenities".

Great place to stay when on business, family vacations, or just need to get away and relax.