Roc Blanc Hotel & Spa

We stayed at this hotel for three nights. At first, I thought it was a great deal for a 4-star hotel, but it turned out to be my worst hotel experience. We were extremely disappointed. The hotel in general, and especially the room we were given, is extremely old. The furniture is in very poor condition, and the air conditioning system is outdated. Even if a hotel is old, it should still be clean. From the moment we entered the room, there was a noticeable smell of cigarette smoke. The walls were dirty, and the bathroom had a lot of mold and a strong musty smell. This is completely unacceptable for a 4-star hotel. I would also like to note that the bed linen in both of our rooms (I don’t know if this is the case in all rooms) appeared to be made of synthetic fabric. It constantly generated static electricity, even with minimal movement. We complained about the situation and were told that the hotel was fully booked and that it was not possible to change the room. While I can understand this, I still cannot understand how such conditions are possible in a hotel that charges approximately €200 per night. Later, they did manage to move us to another room, which was better than the first one, but still had some issues. In this whole situation, I would like to note that the staff tried to resolve my issue and the communication was adequate. However, the owners definitely need to pay attention to the condition of their rooms.

Possible to visit the spa as an external guest, €15 for an hour. Two saunas that were hot, but the main pool is supposed to be from thermal heat, but couldn’t smell any sulphur. The jacuzzi was not hot. Lockers were coin operated - very strange inside a hotel spa. No guidelines on noise level, so half way through a really loud family staying at the hotel came and were talking loudly in the pool, ruins the experience. Also no one cleaning so the floor gets super wet. Was ok to get away from the rain, but wouldn’t really recommend.

Rating: 2.5/5 I recently stayed at Roc Blanc Hotel & Spa while traveling with my dog, and unfortunately, I wouldn't return. The good The location is excellent — you're steps away from the main pedestrian shopping street, there's a bus stop right outside with routes to the ski resorts, a great specialty coffee shop nearby, and Caldea is just a couple of minutes walk. The breakfast was solid with a good variety of options. The staff were friendly and responsive when issues arose. The bad The room we were given was in terrible condition. Walls looked like they hadn't been repainted in a decade — scratched, worn, and neglected. I suspect pet-friendly guests get assigned the worst rooms, but this was honestly embarrassing for a hotel of this category. The heating in our room didn't work. To their credit, they provided an electric heater immediately and fixed the system the next day. However, when we asked to be moved to a different room, they refused — which felt disappointing. The parking situation is frustrating. They use a valet system where you can't park your own car in the underground garage. You have to find the valet, hand over your keys, then wait for them to retrieve your car when you need it. Given that public underground parking nearby costs the same 26€/night and lets you access your car instantly, the hotel's setup seems pointless. Verdict Despite the convenient location and decent breakfast, the poor room condition and overall experience mean I won't be staying here again.

Located within walking distance to all the shops and restaurants, we had a great stay at this hotel. Only thing to note is there’s no parking in the area and you have to pay for the underground car park. The staff were very friendly and helpful.

large bed, fantastic breakfast, well equipped room, availability of parking (even though it is quite complicated). Unclear information from the hotel on charging electric cars. For those, interested here is a clear explanation: the hotel has two Tesla destination chargers, however, they are both non working (the hotel says sometimes working but not with every Tesla model, which is wrong, these chargers are just DEAD. However, in the same parking places it is possible to charge two cars from two sockets with 13A, and I saw another socked nearby, in the same floor (-2). When entering the garage door with a low-slung car, keep to the right side of the gate, to ensure that the ground does not reach the bottom of the car.