מוטל Toreador

​This is a SCAM. They called me on April 9th saying they had to cancel my booking due to a water burst, but then charged me anyway. They lied directly to Hotels.com, claiming they called us to say the problem was fixed and that we were simply a "no-show." Unacceptable integrity issues.

This is the basic 3 star

Beat noice

We were booked in to stay on Wednesday after our visit to Bateman Bay to visit my wife’s mother! Devastatingly my mother in law passed away on the Tuesday so I rang the motel and explained what had happened and that we needed to stay in Bateman Bay longer to organise funeral and everything else! The lady showed no compassion and simply said if you cancel you lose your money! Thanks for caring 😳

We stayed here for a night courtesy of the NRMA after breaking down in Coffs. We had our small dog with us. The room was basic but clean, bed was comfy showers were hot! Couldn't ask for more after our drama! And we could walk to the pub for dinner and to the coffee shop the next day whilst we waited for the car to be repaired. Staff were very pleasant and allowed us to stay a little after check out til the car was done. Also having the use of the guest kitchen was a bonus! Would recommend as a pit stop and surprisingly it wasn't really that noisy. Will be fabulous for these places once the bypass is completed.

Greeting was terrible, the woman never smiled, no customer service whatsoever. The room has big dust piles on the floor, nothing had been dusted. Floor was dirty and sticky. Doesn't look like any cleaning has been done under the beds for at least 6 mo months. Hand soap container on the wall was cracked, couldn't dispense soap to wash hands. Air conditioner stunk, was loud and noisy. For $175 was very disappointed. Will never recommend nor stay there again.

We stopped overnight here and no complaints. Staff very friendly and helpful. Our little dog was made feel welcome as well. See you on our return in October . Maree, George and little Murphy 🐶

Great overnight stay on my way between Sydney and Brisbane. Surprisingly quiet in room given convenient highway location.

Honest Review of Our Stay. Room Was Fine, But Disappointed With the Welcome We stayed here overnight while passing through Coffs Harbour. The room itself was quite decent. We were pleasantly surprised to receive a room that had a bed which was soft and comfortable, the TV and Wi-Fi worked well, and for a short stay it generally ticked the boxes. There is a small kitchen extension for preparing meals, a pool area to relax in, and parking was easy enough. The location is close to the highway so expect some truck noise but that is fairly standard for roadside accommodation and did not bother us. Where the stay fell down was the customer service. When checking in, we were immediately met with hostility from the woman at the front desk regarding our dogs. This was despite the fact that we booked the correct pet-friendly room through Booking.com. Instead of being greeted politely, as we have experienced at every other pet-friendly venue across the country, we were told right away that if there was any evidence of the dogs being on the beds, we would be blacklisted and never allowed to return. That is a harsh tone to open with, especially considering we are extremely responsible pet owners who always travel with our own dog blankets, clean up after our dogs, and are very mindful of respecting property. Other accommodation venues whom we visit always ask about the dogs, ages etc and generally want to meet them. Just not here. I understand if you have had past experiences but in today’s age, travellers are all across the furry friends and the polite ways to treat a space when we stay. The dog run provided behind the property was full of dog waste. None of it was from us. It had clearly not been cleaned for some time, which is disappointing considering how strict the hotel is about pet behaviour inside the room. The towel rack in the bathroom was loose and falling off the wall. There were multiple cockroaches inside the room which we have photographed. For a venue that lectures guests about cleanliness with pets, it felt hypocritical to then have to deal with hygiene issues like that. That ‘lecture’ is readily available as a note within your room. It’s quite a bit of negative energy before you even bring your bags in. We used the provided blanket to stay warm as the weather was cold. The quality of the blanket was poor and it pilled badly, leaving black fluff all over the white sheets. This was frustrating and again, we have photos to support this. The room itself is perfectly functional for a one-night stay but basic courtesy at check-in goes a long way. Had the initial interaction not been so unpleasant, we would have left a much more positive review overall. When you start by threatening paying guests, and then provide a room with cockroaches, maintenance issues and poor cleaning of shared areas, you are setting the wrong tone. Have to say that the mornings cleaners were smiling, chatty and friendly. There are many ways to be pet-friendly. Being kind to responsible owners is step one. Summary Room was updated and comfortable Facilities fine for a short stay Kitchen, pool and parking available Highway noise as expected Abrasive and unwelcoming check-in experience Cockroaches inside the room Poor maintenance including towel rack and uncleared dog run Blanket provided pilled badly, leaving mess We hope this helps the management reflect and improve the guest experience.

Stayed here at Coffs Harbour. Small but all we needed. Clean and tidy and quiet. Comfy bed.