Meriton Serviced Apartments Campbell Street

Very helpful and polite staff. Nice clean room equipped with everything you need for an independent stay (including a washing machine and tumble dryer) One lady in particular was extremely helpful when we returned late and wanted to put our car in the garage. Unfortunately we had some issues putting the car in the lift as we'd never done this before, but she turned up and helped me get into the car lift and stayed with me until we got to the parking/garage. We were finding it difficult but she made it so much easier. Thanks

I had a mixed experience at the Meriton Suites - Campbell Street. Initial impression were modern room, clean and very cool views of the city. As the week went on I noticed some imperfections, the floor wasn’t clean in the corridor outside the room nor inside the flat, other guests hair kept getting on my feet so had to wear slippers. The bathroom had a weird smell and didn’t feel that clean with mould in the shower and a discoloured toilet seat. The air con in the bedroom wasn’t effective either. The pool and gym were out of access most of the days while we were there and we weren’t given a heads up about this, which was a bit annoying. The area was having building works and therefore the pool space was filthy when it was open in the evening. The lifts were also having work done, so took over 5 mins every time we called a lift! That’s if it dropped you off on the right floor. Positives were the staff were friendly, it felt super safe, the facilities in the room including the laundry were brilliant and the TV was easy to use your own streaming apps on. The pool itself was lovely, just a shame it wasn’t that clean on the days we visited. I also didn’t hear a peep out of other rooms so the noise insulation was brilliant. Decent hotel but I’m confused as to how it received a 5* rating, perhaps the system is slightly different to London / Europe, but it did not feel like a refined 5* accomodation to me.

Honestly, the only good thing about this hotel is its location. That’s it. Before our departure, I had already requested slippers in advance, yet when we arrived, there were none available. It may seem like a small detail, but it clearly reflects how poorly the hotel handles even the most basic guest requests. What truly shocked us, however, was the cleanliness. We found dust in the room, and to make matters worse, a cockroach actually appeared on the bed. Yes — on the bed. This was on the 21st floor, which makes it even more unbelievable. I understand this is Australia, but we stayed in other hotels in Melbourne during the same trip and did not encounter any bugs or dust issues. So this is clearly not an acceptable excuse, but a problem with this hotel’s hygiene standards. Housekeeping only came on the third day of our stay, which was already less frequent than expected for a so-called 5-star hotel. But even then, they did not take out the trash. I was honestly speechless. This hotel claims to be a 5-star property, but based on our experience, it doesn’t even meet basic standards, let alone luxury expectations. What makes it even more ridiculous is the price. It was nearly double the cost of other nearby hotels. For what, exactly? Just the brand name and the location? Because it certainly wasn’t the service, cleanliness, or overall experience. Overall, this was an extremely disappointing stay. We would definitely not recommend this hotel if you have other options. There are plenty of other hotels offering better value, better service, and far higher standards of cleanliness.

We had 2 nights in a suite at this fabulous hotel. It is really well located for access to the main train station and tram station is right outside. Lots of shops and restaurants nearby and a theatre directly opposite. The staff were very friendly and informative. The room was excellent. Very modern, clean and with lots of appliances.

We had a great stay at Meriton Suites. From the moment we arrived, everyone at the reception was super helpful, friendly, and welcoming, always in a great mood and ready to assist. The room was amazing: spacious, modern, very clean, and equipped with everything we needed. It was extremely comfortable and well designed, which made our stay even better. We would definitely stay here again and highly recommend it!