מלון 1622

Absolutely fantastic experience, it was a completely perfect experience with everything from the room, the spa, the service, the restaurant and the message treatments. Can really recommend this place - we will be back soon!

A very disappointing experience that was far from what one would expect from a four-star spa hotel. Before our arrival, I contacted the hotel by email to arrange a special setup in the room (cava, chocolates and seasonal fruit), as it was meant to be a surprise for my boyfriend’s 40th birthday. I clearly asked to pay for the extra in advance, specifically to avoid having to pay for it at reception in front of him. The hotel never replied to that email. Upon arrival on Saturday afternoon, during check-in, the experience at reception was extremely unpleasant. The receptionist on duty at that time was unfriendly, dismissive and disrespectful, and her attitude noticeably changed the moment she realized I did not speak Swedish and needed to communicate in English. From that point on, she became visibly impatient and cold, looking us up and down and making the interaction uncomfortable. At one point, she even spoke to me in a raised and aggressive tone, saying “wait a minute, I’m not finished talking to you”, which is completely inappropriate in any hospitality setting. Speaking English is entirely normal in a country as international and touristic as Sweden, especially in a spa hotel, and it should never result in a guest being treated poorly. Despite my previous request, I was told at reception — in front of my boyfriend — that I had to pay 800 SEK for the cava, chocolates and fruit, which completely ruined the surprise. There was no discretion, no empathy and no attempt to handle the situation professionally. When we finally entered the room, the so-called “special arrangement” was extremely underwhelming. For 800 SEK, we received: • a few slices of melon, • three very basic chocolates, • a very low-end cava presented as champagne, • two mismatched champagne glasses, one of which was dirty. Photos are attached so everyone can judge for themselves. To be fair, I would like to clarify that the receptionist on Saturday evening and the receptionist on Sunday were both polite and professional, which unfortunately only highlighted how unacceptable the treatment during check-in on Saturday afternoon had been. The spa itself was fine, but the poor service on arrival, lack of communication, absence of attention to detail and the unacceptable attitude at reception completely overshadowed the experience. For a hotel that presents itself as a spa hotel, professionalism, courtesy and respect for guests should be standard. Unfortunately, that was not the case. I would not return or recommend this hotel

Our stay was excellent. We got a nice and spacious room, the bed was very comfortable. Large bathroom. Wonderful spa with large pool, jacuzzi and two different saunas. Nice lounge. Nice ambient light and music. The food at the Tegel restaurant tasted very good. Well-composed menu. It was our first visit but not our last.

This wonderful hotel will amaze you in every way! Very friendly reception and restaurant staff. Warm and cozy and the SPA is such that all the pain in the knees stopped! !!! Every recommendation from the heart!

Was there with my partner for one night, it was clean and quiet except that the room was freezing cold, everything else was satisfactory

Beautiful nature, high quality rooms. Very nice spa. Good food.

Wonderful place. Responsive

Really nice place with great food. Nice to walk down to the sea and a cozy spa.