Stayo Kew Gardens

▪️A Nightmare Experience▪️ WARNING♦️ Stay away from this place snd these people if you’re looking for a home away from home. Their apartments are stunning but they only suit short term tenants who do not work from home or who are fine with being violated and disrupted continuously My stay at was nothing short of a nightmare. From the moment I moved in, I experienced continuous violations of my privacy and a complete lack of responsibility on their part. I feel compelled to share my experience to help others avoid the distress I endured. 1. Privacy Invasion: Stayo repeatedly allowed unauthorized individuals to enter my apartment without my consent. This blatant violation of my privacy made me feel unsafe and uncomfortable in my own space. The first such intrusion should have been enough to dissolve the agreement I made with them which was a years rent in advance 2. Chaotic Numbering System: Their numbering system was in utter chaos, leading to constant disruptions. I provided video evidence to the Chief Executive Development Officer (CEDO) to illustrate the chaos of other tenants mistaking my apartment for theirs but my emails went unanswered. This man is the CEO of Narcissism and unprofessional Ian 3. What was even more shocking was Stayo's dismissive attitude. Rather than taking responsibility for their actions, they attempted to categorize my complaints as either short or long-term issues, which was irrelevant and unnecessary. These violations are basic breaches of tenant rights, regardless of the length of the tenancy. 4. Non-Refundable Agreement Misuse: After the first violation, I requested a full refund and an exit, but Stayo played around with unsustainable solutions just to keep me around. While I understood that the agreement was non-refundable, a violation of privacy does not absolve Stayo from their contractual obligations. Their repeated breaches of privacy and disruptions exceeded the scope of a non-refundable agreement. It's crucial for them to take responsibility for their actions. Furthermore, during the booking process, I was charmed with the title ‘Stayo Kew Gardens’ thinking that I am going to wake up to botany around me. This location is misleading. This is Stayo in Brentford with Kia motors and storage company billboards as your view! In conclusion, my stay at Stayo Apartments was a harrowing experience filled with privacy breaches, disruptions, and a complete lack of accountability. I strongly advise potential tenants to reconsider their options. No one should have to endure what I went through. Stayo needs to be shut down

Stayo Kew Gardens are horribly disorganised and will cancel your booking at 5pm on the day of check-in regardless of whether you’ve travelled very far to stay at their apartment. I emailed and called Stayo Kew Gardens countless times to try an organise the stay but they have very poor forms of communication. I gave them the contact details of two different people above the age of 25 who were acting as guarantors for the stay, who they never contacted despite asking for the contact details. I had to call them to discover why no contact was made and they said the guarantor had to email them directly despite not saying this previously in the emails, and when this was done they acted as if the communication came too late. They also stated we made too many changes to the booking despite me telling them multiple times that I had covid and could no longer attend, to which they stated I should change the lead guest of the booking via booking.com which I did. Then, they demanded the new lead guest to contact them directly to confirm their identify - finally got a hold of them after having to call multiple times and not being able to get through to speak to anyone. When she spoke to them they very rudely told her the booking was cancelled and refused to even hear her out. They never even contacted me to inform me of this decision. After hearing this, I tried to call them multiple times however I could not get through to them. There were already 3 guests waiting to go in to an apartment that was cancelled after check-in. The reservation executive, Nasra, was also very rude and dismissive when I tried to discuss my issues and didn’t show any sympathy for the issues I was having trying to organise this stay despite the poor communication with them whilst suffering from covid. Overall, I would suggest any potential visitors should absolutely avoid booking a stay here, especially if they are under 25.

Myself and my partner stayed at Stayo for a couple of days as we were going to a gig at Gunnersby park. The rooms were lovely, however there was no A.C or any way to control heating which would be fine if it wasn’t absolutely boiling outside. Nevertheless, we enjoyed our stay and it’s an amazing location if you’re going to Gunnersby park, or Kew Gardens. We walked to the park in about 10 mins. One thing I wasn’t super fond of was the last minute £250 deposit for an arms length list of reasons the money could be taken from you. Also, I must stress you need to complete pre-check ins as your booking can be cancelled. This is done through emails or the stayo site, but it’s a bit extensive for a simple stay at a suite. Overall I’d say the rooms were better than a hotels by a mile, the location was great and easy to find via google maps but the booking/deposit side wasn’t best. Hence the 4 star rating.

Happy to take your money but lack of communication and a last-minute cancellation - avoid this place

Do not book here if you do not want a last second cancellation or lack of communication and micro aggressions - if you want to deal with a terribly run company then you’ve found the right place

Do not book here if you do not want a last second cancellation or lack of communication with micro aggressions - if you want to deal with a terribly run company then you’ve found the right place

Very nice apartments, fully equipped, brand new, nice terrace on the top of the building. Good location, easy access for the transport London city center.

Clean, new appartment. Railway tracks right under the windows and a construction site opposite