Home2 Suites by Hilton Green Bay

Immaculately clean. Beautiful rooms with comfortable beds and accommodations. The front desk staff was friendly and warm. Highly recommend 👌.

Where to begin... The sign in the elevator of how can we make your stay a 5 star stay is a joke!! Aug 10th – The sheets were not changed prior to my check in. When I pulled back the sheets, I noticed that one side of the bed was wrinkled from the previous guest and that the pillows stunk of dirty hair. GM Diondre changed the sheets and said sometimes they can't pull them tight enough. Not!! At least I knew these were clean and everything else in the room seemed OK. I decided to stay since I was already unpacked. When going to bed, I noted pebbles and food items (rice and stir fry type veggies) were in the carpet. My sheets were not changed and floors were not vacuumed. Were the floors mopped and was the bathroom actually cleaned? Aug 11th – Notified the front desk of the dirty floor issue. Aug 12th – I noted the toilet seat was broken when used for the first time. This was reported to Trennedy again the need for vacuuming. She advised that they did not have maintenance on this day. It does not require a maintenance person to replace a toilet seat but OK. Had she advised the GM maybe he would have. I asked Trennedy to have Diondre call me since I was very disappointed with my stay thus far. As expected, no call from the GM occurred. Did Diondre neglect calling a customer or did she not pass the message onto him?? After the conversation, my assumption was that the room would be vacuumed at minimum and the toilet issue could be addressed the next day if no one was capable. When I returned from work that day my bed was made which gave the appearance that the room was serviced. This was not the case since the floor still had the same food items and pebbles in the carpet. Aug 13th – I reminded the front desk about the vacuuming and the toilet seat. Again, Trennedy was there and assured me this would be resolved. At 9:27 Trennedy sent the obligatory text asking how my stay was going. I replied with pictures of the broken toilet seat and debris from the floor with a message stating I hope they are vacuuming. See the attached screenshot. I also advised that it was my 3rd request and she said she would tell her manager. I returned to my room to find the toilet seat still broken (though maintenance was supposedly working that day) and the filthy floor remained the same. Aug 14th – After 4 days of not having my room vacuumed and 3 days without a functioning toilet seat it was time to check out. Upon check out Trennedy was again present at the desk. I stated that I wanted to share with her the upcoming 1 star review was fully earned. I also asked her to make sure she told Diondre. A few things could have occurred during my stay: • Every message that Trennedy passed on was ignored by each and every member of maintenance, housekeeping, and management • Trennedy never passed on any requests for a call back or service • A combination of both statements above Diondre – Good luck since you have a possibly self-inflicted mess on your hands. Either your staff is setting you up for failure by doing absolutely nothing or you sir are as inept as them. This review could have been avoided countless times with actions and/or a phone call. My next call is to the Diamond Desk!

Very clean, good sized room. Hot water w nice shower. Breakfast is meh. Front desk lady is very nice and has messaged me twice to make sure everything is up to snuff.

This place was awesome. Awesome view of Lambeau Field. Very nice room service. And the food for breakfast was great. If you want to stay somewhere during the season. Come here.

Horrible experience trying to book a stay here!!! Don’t waste your time and effort jumping through all the hoops. They are not organized at all very chaotic process gotta to buy a lottery ticket to get a chance to stay here or know someone on the inside.