Hampton Inn & Suites Harrison/Newark Riverwalk

Location is great but rooms are average for this price but front desk is really good

I checked out of this hotel this morning, 5/24/2026. I wanted to share some feedback. Parking was quite limited. The interior of the hotel was satisfactory; I have no complaints there. The rooms were decent, and I appreciated finding my name displayed on the TV upon arrival. However, I encountered an issue when I noticed brown stains on the bed closest to the window after pulling back the covers. I chose not to make a big deal of it, simply removing the bedding and inspecting the others. Overall, I considered this a decent hotel. My children enjoyed swimming in the pool, which was a positive aspect. My stay was primarily motivated by the availability of a pool and complimentary breakfast. This morning, before checking out, we went downstairs for breakfast. Staff informed us that the stove was broken, so only the limited items available before the malfunction were served. That was understandable. My concern arose when a staff member approached my son after he threw away his eggs and remarked, “Oh, did you just throw those eggs away after I just told you my stove was broken,” with a noticeable attitude. I found this interaction inappropriate. Approaching my child in this manner was unacceptable; it gave the impression that she was questioning or scolding him, which was unnecessary. A more appropriate approach would have been to speak with me directly, such as asking me if I could make sure the kids eat what they have. When I checked out and mentioned this incident to the front desk staff, the response was “Okay, you’re all checked out.” Not even a “We’ll speak with her” or a simple apology. Based on this experience, I don’t plan to stay at this hotel again if I return to New Jersey.

Staff were very friendly and helpful, especially Ana. She went out of her way to accommodate us and give us great recommendations. Location is great, close to Newark Penn and you can walk to Tops Diner. Hope we can return!!

Stayed 3 nights alone on business. The area is sketchy to say the least. Did not feel safe walking to and from my car in the evening. Rats the size of large cats come out at dusk in the parking area and walking path behind the hotel. Reviewing my bill after check out I discovered a $250 smoking charge on my card. I do not smoke !! Management, Sofie, was rude and condescending about the charge and basically called me a liar. Do not stay here unless you are prepared for hidden falsified charges.

Rome could’ve been cleaned better. It was items that were disgusting as far as the chairs and wall plus the broken handle in a bathroom where the toilet paper go. I stayed there from Friday checked out today, Tuesday, May 12, 2026

Left my laptop charger and they can’t find it !!!! Worst customer service , girl at the front desk should not be in customer service !!!! Been trying to get in contact for the last week with no response !

Room was nice. Hotel is nice. Location, not so much. It is next to the train track. SO MUCH CONSTANT NOISE! Love the fact that the fridge had a freezer to refreeze ice packs for my cooler. Love that they actually had cotton pillows not just down. But the noise.

The Good: The room itself was great - clean and comfortable (rm 322). Even numbered rooms are on the river side. Lower number rooms are farther away from the train bridge. Breakfast was perfect: waffles, eggs, sausages, toast, oatmeal, etc. Toiletries in the bathroom are nice quality. Staff were incredibly friendly and helpful. The Not so Good: The trains and planes are close and very very loud. They charge $22 to park - parking is not secured, only some spaces are covered. Seems like a money-grab, and they should comp Honors Members parking. I paid extra on the Hilton app to upgrade and choose my specific room. I was not given that room, even when I asked at check in for the room number I reserved. We won’t choose this location again but it was overall a fine place to stay for a night.