31 Street Broadway Hotel

The place smells bad. My room was close to the garbage room. There's a shared toilet and bath for the entire floor. (NOT INDIVIDUAL) The host Elina, doesn't listen if you have any complaints she is rude and obnoxious. I found a dirty bandaid on my bedsheet and when I reported it, she hung up the phone on me. I also haven't been refunded my security deposit. However, the front desk staff especially security are very helpful and nice people.

It's an apartment complex. Most rooms have shared bathrooms in the hallway. It's clean though, price is right. Management is ok, but not always at the counter. It's a good option for a family on a budget, the 6 person rooms with bunk beds are fun!

The room was deplorable and depressing. For that price, you can find much better places! We booked through Airbnb, and it was a total rip-off. They charged us a $150 deposit that they refuse to return because, supposedly, we requested room service and other services. They are thieves and, on top of everything, rude. The receptionist was indifferent and rude; they didn't even look after our luggage, and check-in was at 4:00 (why? Isn't it supposed to be Airbnb?). It was awful.

I am leaving this review to report both an unauthorized charge and serious concerns about the condition of the property. I stayed at a property booked through Airbnb. After my stay, the host submitted a damage claim, which Airbnb reviewed and denied, confirming in writing that I was not responsible and would not be charged. Despite that, this hotel still charged my credit card $175 without my authorization on the same day the claim was denied. In addition, my experience at the property itself was very poor. This appears to be a hotel operated by Airbnb hosts, with little to no on-site service or support. There was no meaningful assistance available during my stay. The bathrooms were shared and, in my experience, were not kept to an acceptable standard of cleanliness, with strong odors present. When checking out, I removed the bedding and was concerned by the condition of what I had been sleeping on underneath. The host later attempted to claim I caused damage, which I strongly dispute. I left on time, returned the keys, and no issues were reported during my stay. The charge only appeared after the host’s claim was denied, which raises serious concerns about how my payment information was used. I have documentation from Airbnb confirming I was not responsible, along with proof of the charge. I am currently disputing this and requesting a full refund. I would strongly encourage others to review conditions carefully and monitor any charges closely.