Kimpton Mayfair Adelaide

This hotel is in a great location but completely run down and understaffed. Stayed here recently and the room was dirty (stained carpets and dusty). I made the mistake of looking under the bed and I don't think it had been vacuumed in years with a build up of dust and bottle caps. The rooms have old TV's that can't be connected to. Air-conditioning is loud. It has a pokey gym with run down equipment. The buffet breakfast was OK but staffing was low causing long waits for service and restocking of food. Staff gave the best service they could but were obviously frustrated. They used to sell nice cakes in the cafe but this has gone. There are much better options to consider in the CBD.

Beautiful! Magnificent! Stunning!

For an IHG hotel, it is very disappointing. It looks nice from outside, but the more you look, the worse it got. The one lasting impression from our 2 night stay is how dirty this room was - 100% not being cleaned or maintained properly. Other than the amount of dust in the room and bathroom, the bathroom shower had lots of black mould in the white grout, hair on the floor and there was blood and crud on the shower head. Definitely not being cleaned properly each day/ after each guest. The curtains didn’t block out all the light from outside, the ventilation/aircon didn’t work very well unless you dropped the temp heaps, and room was too small for everything in it - full table with chair, and a sitting chair. We spoke to reception about the cleanliness and showed photos of the blood on the shower head. There were no apologies, shock or compensation - Didn’t really care; terrible service. They said housekeeping would sort it out (they only cleaned 3/4 of the room when we returned and that seemed adequate for them) I’ve come home quite sick - can’t 100% say it was from the hotel, but can’t say that it’s not. Only positive - soft comfy bed (but cleanliness questioned)

The Mayfair Hotel looks beautiful and high-end at first glance, but once you notice the details, the luxury feeling disappears pretty quickly. The tables in our room still had cup residue marks from previous guests, which immediately made the cleanliness standards feel questionable. The parking situation was also frustrating. Having to park in a separate private car park and still pay $55 per day (even at a reduced rate) felt ridiculous considering the price of the stay. The bathroom had black mould throughout the grout, and the water pressure constantly changed depending on whether someone else in the hotel was using water, one minute fine, the next barely anything. But the biggest issue was the bed. It was so worn out that you rolled straight into deep body dents from previous guests. It was honestly one of the most uncomfortable hotel beds I’ve slept on. I ended up sleeping on the floor with the doona because the mattress was causing so much back pain. The only real positive is the location right in the heart of the city, which is why I’m giving it 2 stars instead of 1. Overall, it looks far more luxurious than it actually is, and unfortunately I wouldn’t stay here again.

Extremely disappointed with the Mayfair Hotel Adelaide. I booked three rooms based on a $50 food and beverage credit advertised on their homepage. Despite raising this days before check-in, I was met with constant excuses and conflicting stories. Staff originally claimed the deal was "finished," yet the hotel now claims it was "extended"—all while the website link was broken for two months, providing no terms or way to actually redeem the offer. On top of the misleading advertising, my prepaid room types weren't even available upon arrival. Total lack of transparency and integrity. Absolutely would not recommend.

Very disappointing experience with the hotel maintenance. Had to change rooms due to broken air conditioning only to be moved to a room without hot water, when I raised this with staff I was told I should have just turned the shower and sink on for 5 minutes. Tried to contact the hotel directly and left a feedback form, neither of which I have received responses for.

Nice hotel, great light fittings and comfy beds right in centre of town on edge of Rundle Mall so very central. Service could be improved, rushed through on checkin, little care and regard, just another number. Room Service closes at 9pm - got back at 845pm and rang to reach what must have been the work experience dude who had zero idea if room service existed. And room not refreshed during day. Would stay here again but suggest service levels be lifted to retain stars.

Decent hotel in a great location with good staff. Rooftop bar also.

The hotel met all our needs and was comfortable. Friendly staff etc - things you would expect from this type of hotel. However the dining experience at ‘The Den’ was below standard. We are locals but wanted to stay in the city as we had an event on that day, also for early departure the following day to go to the airport. So very convenient location. Room was a good price.