Hotel Moskva
Visitors praise the Moskva Hotel for its clean rooms, friendly and efficient staff, and convenient location near shops, cafes, and the zoo. However, many note that the hotel is dated and in need of renovation, with old furniture and a lack of amenities like disposable slippers.
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Today, May 1st, my husband, child, and I decided to stop by the Moskva Hotel after the renovation and check out the restaurant. There were some really nice photos by the windows on the website. Upon entering the lobby, we were met by security. I asked if we could just see the restaurant after the renovation. The security guard responded very abruptly, harshly, and extremely aggressively: NO! YOU CANNOT! It's closed and there's no one there. I asked him: "But you have coffee breaks there, so can we see the premises?" To which he replied: "No, there's nothing for you to see there." Honestly, I never expected such rudeness in a 4-star hotel. At that moment, I looked at the reception desk. There was a guy with dark, slightly long hair, standing there with an unpleasant smile, as if to say, "Get out of here." He, like the president of the hotel, the person greeting guests, didn't even say hello or try to help. Horrible, unpleasant, disgusting. I felt less like a guest than, excuse me, like a piece of... thrown overboard. Thank you for your hospitality!
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Обновлено 11 ноябрь 2026