Briarwood Inn

You can park your car at the entrance, and the room is clean and tidy.

Easily walkable to the restaurants and shops. Only downside was the bed was very uncomfortable.

Worst hotel iv’e stayed at. It feels old and there is no breakfast. On the night it is very cold but when you turn on the electrical fireplace the room becomes very hot.

Most rude treatment we have ever received at any "hospitality" business. We arrived at 2:15pm well aware that check in time is 3pm. Upon arrival no one was in the office, when the clerk did arrived we identified ourselves as guests checking in. The clerk very rudely responded "check in is at 3pm". In all our travels if we arrived earlier than the posted check in time we have always been treated as guests rather than an interruption to their day. If the room was not ready others simply checked us in and let us know that they would call or text us when the room is ready, the clerk offered neither accommodation. We traveled 138 miles and upon arriving my wife needed to use the restroom, the clerk stated that she would have to go to the corner to a gas station, she stated they do not have "public" restrooms on site. We were not random public individuals, rather "guests" trying to check in. We were able to find other lodging and contacted the clerk to cancel our reservation, she rudely informed us that is was of no concern of hers, we need to notify Booking.com. We contacted the manager to express our concern regarding our treatment and notified him that we left a review describing the treatment received from his representative. Our concerns fell on deaf ears and he stated that he receives many reviews both good and bad. Obviously reviews mean nothing to him. I will never recommend this business to anyone and caution anyone reading this review to choose another business at which to spend your money.

We arrived at 2:15p. We were told that check-in is 3p. We found a place to park to wait. Having been on the road for a while I needed to use the restroom. I asked the clerk where it was and she sent me to the next block to a gas station. I asked again about the possibility of the room being ready a little early, she got upset with me for asking and explained that she's trying to get the room ready, then she huffed at me with disgust. We left and went to the Best Western across the street where we were treated like kings. The inn was almost impossible to find and no one answered the phone to help with directions. Had to ask a local. NEVER stay at this in. They are rude and know nothing about customer service!

Very thin walls, no AC. Arrived early, hour before check in and couldn't park anywhere. No one was at counter for majority of peak hours when needed.

If I could give them zero stars, I would. The management here is the rudest I have ever encountered in any of my hotel stays. I was so offended by how they treated our family that we will never stay here again. It’s shocking they’re able to run a business given the way they treat people. Stay far away!!

With the family we had a nice house with plenty of space and 3 bedrooms. A full kitchen with all needed accessories. The house is clean but may require a bit of an update. The pricing is quite steep but the location in the center of Carmel is unbeatable.

Our room was clean, had a great king bed. Stuff was helpful. 5 min walk from main street

We had an great time.