DoubleTree by Hilton Newark Penn Station

Its nice and neat

(3) Place wouldn't be so bad if they cleaned up the HVAC. The filthy vents indicate no regular cleaning. Again.. tiny fitness room. 2 treadmills, 1 weight/bench set. Room smelled stale.. probably HVAC filter.. Average. Needs a better fitness center.

I highly recommend staying elsewhere. Our trip was completely derailed because we had to change rooms THREE different times just to find a livable space, causing us to miss reservations and alter our itinerary. * Room 1: Uncleaned. Used bar of soap and stray hairs in the shower, and filthy/stained towels. * Room 2: Severe plumbing issues. The toilet leaked, the toilet seat was cracked, and the shower backed up, spewing debris and toilet paper from drain into shower. * Room 3: Tolerable, but had paper-thin bedding compared to the other rooms. While a few individual staff members were polite and tried to help (first front desk clerk, housekeeping, and maintenance), the final night's front desk clerk was downright rude. When we asked for extra towels, he snapped at us about a "past 10 PM rule" we were never told about. While I was mid-sentence asking about spare blankets, he literally turned his back on me to answer a phone call—not to place them on hold, but to actively carry on a conversation, completely dismissing me and my concerns. I can forgive room issues if the staff is professional and actively tries to help, but combining gross maintenance failures with outright hostile customer service ruined our vacation. Save yourself the stress and book somewhere else.

I will not be back. I choose this location for airport and transit proximity but I see that was a mistake. The ladies at the front desk in Friday 5/29 were super friendly. The bathroom sink was draining slowly so I texted the number and someone fixed it while we were out. My husband uses a cpap so I asked for one bottle of water Friday night. A different lady was at the front desk, she told me I had to purchase it. I'm a Hilton Honors member and I exclusively stay at Hilton properties and I've never been refused a $0.25 bottle of water. Saturday morning I called and asked for another set of towels. It took over an hour, two phone calls, a text and a trip to the front desk before they delivered two big towels not a towel set. My husband finally got the rest of the towels from the housekeeping lady. The service today has been TERRIBLE. It started off promising but went downhill quickly.

If you are considering a prolonged stay at this establishment, it is advisable to take note of the surrounding UNSAFE environment adjacent to this purported four-star hotel. Regrettably, it falls short of such a rating, more accurately aligning with a two-star classification. In the event of a toilet paper shortage because they only put one roll in the room, it is unlikely that staff will promptly deliver additional supplies to your room. Instead, they may inform you that they are searching for it, only to subsequently follow through well after its truly needed.

Worst customer service I have ever experienced anywhere in the country. I travel all over country for the meetings. I order packages and stuff all the time to hotels. My brother sent me gift for me. The manager clearly said we can’t give it to you because that’s not your name. I have provided my brothers ID and even ready to share bank details. The manager didn’t even listen to anything. She like we can’t talk to your brother on the phone or check ID on the call. Your brother have to come collect it himself. Are you out of your mind my brother won’t be flying 5 hours to collect this. Just crazy. Never ever choosing this hotel chain again. And I will recommend people not to do it either. Please stay away.

There are some employees who are very helpful, but others treat tourists poorly. Unfortunately, the person working the current shift has not been helpful. I need basic items for my room, but my calls are not being answered. I went down to the front desk, and I was not treated kindly or professionally. I understand that everyone can have a difficult day, but at the very least, I need basic room service and assistance, and my concerns are not being resolved.

Waited forever for shuttle. Not even a bottle of drinking water in the room. Beds were terrible. This joint needs a serious revamp. Breafast downstairs was good at least.

Amazing staff and customer service. Amenities and stores are plentiful😍. The breakfast thou paid for was absolutely amazing. The location is the sweet spot. Jump on the NJ transit to NY for less than $6pp and get there in little to no time. NJ and NY is at your pleasure when staying here at this hotel.

DON’T BOOK THIS HOTEL UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY! Long story short: In January 2026 we went to America and we had booked this hotel. There was a free shuttle option, so we took it. However, we knew that there were two hotels. So when the shuttle driver came we asked him if this bus goes to our hotel. And he said yes. We came to the other hotel and then he tried to blame us meanwhile we asked him!! He had his airpods in so he probably didn’t even listen to us. WE LOST 5 hours due to this situation. The shuttle driver of the right hotel never came and we got frustrated and took an uber. We spoke with the general manager Felix Maina. He promised us that we will get a refund and that he will get in touch with Booking for this. He even wrote us an email where he confirmes this. Until now (we are already May) I emailed a few times booking and Felix. But I never got an answer back. This is not ok! Felix promises us the refund, but booking is saying that they still have no answer of the hotel. Who is playing with me? GET ME MY REFUND.