Windsor Hotel & Tower oteli

I stayed at the hotel during the first week of May 2026. I made the reservation through Trip.com, as it offered the best rate, which clearly stated that taxes were included. However, at check-in, I was informed that I had to pay an additional 21% VAT. According to the reception staff, this tax applies to Argentine residents, while foreigners are exempt. I understand that this may be a tax regulation, but if the hotel is aware of this situation (as they indicated, it has happened with other guests), it is surprising that it has not been corrected or properly clarified on the booking platform. As a guest, one trusts the published information, and this discrepancy creates a confusing and unfair experience. Beyond this inconvenience, the room had some issues that are not typical of the hotel's standard: there was a loose piece of wood, apparently left over from maintenance, and the bidet was not working properly. On a positive note, I would like to highlight the excellent quality of the breakfast, which was truly very good, and the generally good level of service from the staff during my stay. The location is convenient during the day, although at night the area is somewhat dark and quiet. Before leaving, I reported these issues at reception and left my contact information, hoping that someone in charge would get in touch to provide an explanation or at least follow up on the matter. Unfortunately, this did not happen. My intention with this comment is not only to report what happened, but also to contribute to improvements in these areas, as the overall experience could have been much better. Personally, I left with a feeling of dissatisfaction that I believe could have been avoided with better management. Regards. After reading the hotel's response: I am not satisfied with the answer I received. What is due is a refund of the VAT, since Trip.com stated that taxes were included. They continue to make mistakes! They are on the wrong track...

My experience at the hotel was completely disappointing and far from what they advertise as a "luxury" hotel. We were assigned room 109, literally attached to another room, with no soundproofing whatsoever: we could hear every conversation, every noise, and even shouts as if people were inside our room. The situation was so bad that there was noise and shouting until 3:00 AM, making it impossible to rest. What's most outrageous is that the hotel has a record of my call to reception on Sunday the 24th at 2:45 AM, at which point I had already filed a complaint about the noise. Even so, no one contacted me, no one apologized, and absolutely no one took responsibility for the situation. We paid approximately 500,000 pesos for two nights expecting an experience commensurate with the price and the level the hotel claims to offer, but the exact opposite happened. Furthermore, the room was supposed to be available at 2:00 PM, but upon arrival, we were informed that they would only begin cleaning it at that time. It's clear that rooms like 109 and 108 have serious construction and soundproofing problems, something the hotel is clearly aware of. We came to relax as a couple, and the experience was completely ruined. The least I expected was for a manager or someone in charge to address the situation, but that never happened.

Excellent location and service

Good service and rooms. Meal prices are unreasonable.

Friendly and attentive throughout the meal. The gnocchi and salmon were delicious, everything was very fresh and well prepared. We had a wonderful time and will definitely be back. Highly recommended!

Excellent place for meetings with discretion, good service and menus.